Senior I3 Telecom Engineer — 24/7 Telephony & CC Expert

Fabergent; Tampa (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

A prominent technology company in Tampa, FL, is seeking a Senior I3 Telecom Engineer for ongoing support of Telecom and Contact Center services. The ideal candidate will have over three years of I3 SIP Telephony experience, strong technical troubleshooting skills, and the ability to operate in a fast-paced environment. Responsibilities include providing expert support, configuring systems, and mentoring team members. This position requires flexibility for on-call duties and may need work during evenings and weekends.

Qualifications

• Minimum of three years of I3 SIP Telephony experience.
• Minimum of two years' experience providing Tier 2, I3 support.
• Experience with Integration of CRM systems into CIC platform.

Responsibilities

• Support Telecom Department and provide technical expertise.
• Work closely with cross-functional teams in a fast-paced environment.
• Debug, diagnose, and resolve telecommunication issues.

Skills

I3 SIP Telephony experience

Customer service

Technical troubleshooting

VoIP knowledge

Flexibility to work evenings and weekends

Education

Associate Degree in a technical discipline

Tools

SQL Server

Microsoft Office Suite

AudioCodes or similar media gateways

Job description

A prominent technology company in Tampa, FL, is seeking a Senior I3 Telecom Engineer for ongoing support of Telecom and Contact Center services. The ideal candidate will have over three years of I3 SIP Telephony experience, strong technical troubleshooting skills, and the ability to operate in a fast-paced environment. Responsibilities include providing expert support, configuring systems, and mentoring team members. This position requires flexibility for on-call duties and may need work during evenings and weekends.