Senior CCaaS & Cloud Contact Center Engineer

Peyton Resource Group; Dallas (TX); On-site; USD 75,000 - 95,000; Full time

Job summary

A leading technology services provider in Dallas, Texas, is seeking a Contact Center Engineer III. This advanced role involves maintenance, support, and development of contact center systems. The ideal candidate will have 4-6 years of relevant experience and a Bachelor's degree. Responsibilities include evaluating designs, proposing solutions, and collaborating with teams. Strong analytical and communication skills are essential. The position offers an opportunity to work with diverse teams and contribute to the company's goals.

Qualifications

• Proactive and solutions-driven with a high level of attention to detail.
• Advanced knowledge of CCaaS technology and applications.
• Excellent communication skills relating to support and problem resolution.

Responsibilities

• Evaluate existing design and provide technical recommendations.
• Propose solutions for complex issues to enhance business operations.
• Collaborate with development teams to troubleshoot technical issues.

Skills

CCaaS technology

Agile methodology

Analytical skills

Interpersonal skills

Attention to detail

Education

Bachelor’s Degree in related field

4-6 years of experience in contact center solutions

Job description

A leading technology services provider in Dallas, Texas, is seeking a Contact Center Engineer III. This advanced role involves maintenance, support, and development of contact center systems. The ideal candidate will have 4-6 years of relevant experience and a Bachelor's degree. Responsibilities include evaluating designs, proposing solutions, and collaborating with teams. Strong analytical and communication skills are essential. The position offers an opportunity to work with diverse teams and contribute to the company's goals.