Cisco Call Manager & VOIP Engineer - Telephony Lead

USM; San Diego (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading systems integrator is urgently seeking a Cisco Call Manager/VOIP Engineer to manage telephony operations. The candidate should have strong call center experience and be comfortable working closely with the Customer Service department. Responsibilities include daily engineering tasks and participating in upgrade projects. Ideal candidates will possess expertise in ININ and have the ability to function as part of a team to meet project goals.

Qualifications

• Experience in handling telephony systems and responsibilities.
• Strong communication skills are essential for teamwork.
• Background working in a call center is preferred.

Responsibilities

• Manage day-to-day telephony operations and engineering tasks.
• Collaborate closely with Customer Service department.
• Involve in projects, upgrades, and change control processes.

Skills

Telephony duties

Customer service management

Call center background

ININ experience

Job description

A leading systems integrator is urgently seeking a Cisco Call Manager/VOIP Engineer to manage telephony operations. The candidate should have strong call center experience and be comfortable working closely with the Customer Service department. Responsibilities include daily engineering tasks and participating in upgrade projects. Ideal candidates will possess expertise in ININ and have the ability to function as part of a team to meet project goals.