Senior Hybrid Mobile AI Assistant Product Manager

Ford Motor Company; Dearborn (MI); Hybrid; USD 100,000 - 163,000; Full time

Benefits offered by this job

Medical benefits

Parental leave

Vehicle discount for employees and fam

Tuition assistance

Paid time off

Job summary

Ford Motor Company is seeking a Senior Product Manager for the mobile consumer AI assistant. You will define the strategy and roadmap, drive adoption and engagement, and collaborate with engineering, AI/ML, design, research, analytics, safety, legal, and marketing teams to turn AI advances into trusted customer experiences.

You will own outcomes across task completion, response quality, customer satisfaction, and retention, and lead initiatives that optimize discovery, onboarding, activation,

Qualifications

• 5+ years of product management experience building and scaling consumer mobile products.
• Strong track record of improving product quality, adoption, engagement, retention, or customer satisfaction.
• Experience building conversational AI or other intelligent consumer experiences.
• Understanding of generative AI product development, including evaluation, grounding, safety, latency, and model limitations.
• Strong analytical skills and experience using data, experimentation, and customer insights to drive decisions.
• Ability to define strategy, navigate ambiguity, and influence across technical and business teams.
• Strong communication and cross-functional leadership skills.

Responsibilities

• Define the product vision, strategy, and roadmap for the mobile AI assistant.
• Own outcomes across task completion, response quality, customer satisfaction, adoption, engagement, and retention.
• Identify high-value customer needs and improve the end-to-end assistant experience.
• Use analytics, experimentation, customer research, and AI evaluations to identify friction and prioritize improvements.
• Develop growth strategies that improve discovery, onboarding, activation, repeat usage, and retention.
• Partner with AI/ML and engineering teams to improve grounding, latency, reliability, safety, and overall assistant quality.
• Lead cross-functional initiatives and communicate priorities, tradeoffs, and results to senior leadership.

Skills

Product management

Mobile products

Analytics

Communication

Cross-functional leadership

Strategy development

Job description

Ford Motor Company is seeking a Senior Product Manager for the mobile consumer AI assistant. You will define the strategy and roadmap, drive adoption and engagement, and collaborate with engineering, AI/ML, design, research, analytics, safety, legal, and marketing teams to turn AI advances into trusted customer experiences.

You will own outcomes across task completion, response quality, customer satisfaction, and retention, and lead initiatives that optimize discovery, onboarding, activation,