Senior Customer Service & Campaign Architect — Hamilton

Meta; Hamilton (OH); In loco; USD 73.000 - 106.000; Tempo pieno

Vantaggi offerti da questo lavoro

Mentor guidance

Life outside Meta benefits

Descrizione del lavoro

Meta in Hamilton, OH seeks a Senior Customer Service Representative to join a fast-paced engineering-driven team. You’ll leverage seven years of complaint handling experience to inform strategies, with a salary range of $73,000 to $106,000 and a mentorship from seasoned teammates.

You’ll build multi-channel campaigns, analyze metrics, and cultivate local partnerships in Hamilton while translating customer insights into sharper briefs to drive revenue and customer satisfaction.

Competenze

• 7 years of complaint handling experience.
• Experience with Omnichannel Support.
• Willingness to learn Customer Onboarding.

Mansioni

• Show up at Hamilton, OH networking nights with a reason to follow up.
• Analyze campaign metrics and optimize spend against revenue targets.
• Develop and execute multi-channel campaigns that drive qualified leads for Meta.
• Cultivate referral channels and strategic partnerships in Hamilton.
• A knack for translating customer insights into sharper campaign briefs
• Build the Hamilton reference network that closes deals for you

Conoscenze

Omnichannel Support

Customer Onboarding

Complaint Handling

Customer Service

Descrizione del lavoro

Meta in Hamilton, OH seeks a Senior Customer Service Representative to join a fast-paced engineering-driven team. You’ll leverage seven years of complaint handling experience to inform strategies, with a salary range of $73,000 to $106,000 and a mentorship from seasoned teammates.

You’ll build multi-channel campaigns, analyze metrics, and cultivate local partnerships in Hamilton while translating customer insights into sharper briefs to drive revenue and customer satisfaction.