Senior Hybrid Business Systems Support Analyst

Creative Solutions Services, LLC; Glendale (CA); Hybrid; USD 55,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Short-term disability

Life insurance with AD&D

Job summary

Software Resources seeks a Business Systems Support Analyst in Glendale, CA for a 12+ month, on-site 4 days/week with remote Fridays. The role spans end-to-end technology support for business management apps, including access control, ticketing, and user management across global teams.

You will triage issues, manage ServiceDesk (JIRA), assist Product Managers, and ensure secure, well-documented processes with Confluence. Opportunity to influence software adoption and performance.

Qualifications

• 5-7+ years in technology/business systems support or IT operations.
• Strong communication across all levels including senior stakeholders.
• Minimum three years of frontline desktop support for Windows and Mac.
• Experience with ServiceDesk/JIRA or equivalent ticketing systems.
• Knowledge of security protocols and audit guidelines.
• Strong organizational skills with high attention to detail.
• Ability to manage multiple projects independently.
• Willingness to work flexible hours to support global responsibilities.
• Self-starter with high autonomy.

Responsibilities

• Manage user access and permissions for team applications.
• Handle support requests and troubleshooting.
• Update application tables and data as needed.
• Perform user audits.
• Support end users and resolve system issues.
• Provide frontline technical and desktop support (Windows and Mac) for Imagineers and Third-Party Vendors globally.
• Own the issue tracking / ServiceDesk (JIRA) system: triage, ticket management, and resolution oversight.
• Support Software Product Managers on software setup, installation, and deployment.
• Direct onboarding and off boarding of Imagineers, consultants, and other Lines of Business, including profile and access management.
• Understand, document, and articulate system and process issues; drive resolution.
• Document procedures, methods, and support material in Confluence; maintain currency of training and support documentation.
• Ensure adherence to security protocols and audit guidelines across supported systems.
• Mentor and manage relationships with third-party vendors.

Skills

Multisource work

Strong organization

Prioritization

Clear status updates

Business tools knowledge

AI tools experience

Tools

Jira Ticketing

Confluence

Job description

Software Resources seeks a Business Systems Support Analyst in Glendale, CA for a 12+ month, on-site 4 days/week with remote Fridays. The role spans end-to-end technology support for business management apps, including access control, ticketing, and user management across global teams.

You will triage issues, manage ServiceDesk (JIRA), assist Product Managers, and ensure secure, well-documented processes with Confluence. Opportunity to influence software adoption and performance.