Senior HVAC Service Technician — Lead, Diagnose, Mentor

Relief Heating and Cooling, LLC; Terra Cotta (NC); On-site; USD 41,328 - 48,216; Full time

Benefits offered by this job

Competitive pay

Company vehicle

Uniforms provided

Paid training and development

Health insurance

Life insurance

Dental and vision

Job summary

Relief Heating & Cooling, LLC is seeking a Senior Residential HVAC Service Technician to diagnose, repair, and maintain residential HVAC systems while delivering an outstanding customer experience.

The ideal candidate has 5+ years of residential HVAC service experience, EPA Universal Certification, a valid driver’s license, and a proven ability to work independently while mentoring junior technicians. Join a growing, family‑owned company focused on quality workmanship and customer service.

Qualifications

• 5+ years of residential HVAC service experience.
• EPA Universal Certification.
• Valid driver’s license.
• Clean driving and criminal record.
• Ability to pass drug and background screening.
• Strong troubleshooting and diagnostic skills.
• Experience with heat pumps, gas furnaces, and air conditioning systems.
• Ability to lift 100 lbs and climb ladders.
• Ability to work independently with minimal supervision.
• Excellent customer service and communication skills.
• Positive attitude and team-first mindset.

Responsibilities

• Diagnose and repair residential heating and cooling systems.
• Perform maintenance and system tune-ups.
• Explain repair options clearly and honestly to homeowners.
• Recommend repairs and system replacements when appropriate.
• Maintain accurate job documentation using our software.
• Mentor and support junior technicians when needed.
• Follow company procedures and safety standards.
• Participate in on-call rotations.

Skills

Troubleshooting

Diagnostics

Customer service

Communication

Independent work

Tools

Standard technician tools

Job description

Relief Heating & Cooling, LLC is seeking a Senior Residential HVAC Service Technician to diagnose, repair, and maintain residential HVAC systems while delivering an outstanding customer experience.

The ideal candidate has 5+ years of residential HVAC service experience, EPA Universal Certification, a valid driver’s license, and a proven ability to work independently while mentoring junior technicians. Join a growing, family‑owned company focused on quality workmanship and customer service.