HVAC Service Manager

Horizon Services, LLC.; Lower Providence Township (PA); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Medical

Dental

Orthodontist Coverage

Vision

Dependent Care FSA

Prescription drug coverage

Life Insurance

Short term disability

Long term disability

401K with company match

Paid time off

On-site gym

Family events

Job summary

Horizon Services, Inc. in Audubon, PA is seeking an experienced HVAC Service Manager to lead 15+ technicians and dispatch staff, coordinating field services to meet customer needs.

The role requires extensive residential HVAC expertise, strong leadership, and the ability to plan, schedule, and improve service performance while ensuring top customer satisfaction.

This is a full-time, on-site position with aggressive salary and a comprehensive benefits package.

Qualifications

• 10+ years in the HVAC residential industry.
• 3+ years in a service management role in HVAC.
• Technical school diploma or certificate of completion.
• Associates degree.
• Knowledge of HVAC equipment, tools and materials.
• Extensive technical skills in the trade.
• Customer/client interfacing.
• Ability to work a flexible schedule to meet customer needs.
• Understanding planning, scheduling, and logistics.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (Word and Excel).

Responsibilities

• Directly manages Service and Dispatch staff; interviewing, hiring, training; planning and directing work.
• Stay abreast of industry tech developments and share with the team.
• Coordinate team activities to meet goals and uphold standards.
• Interface effectively with other departments.
• Ensure superior customer service; conduct ride-alongs with technicians.
• Provide customer support; respond to inquiries promptly; resolve issues.
• Promote and support the company brand.

Skills

HVAC Residential Experience

Service Management

Customer Interfacing

Scheduling & Planning

MS Office (Word & Excel)

Education

Technical School Diploma or Certificate

Associates Degree

Job description

About Our Company

Horizon Services, Inc. is the largest and most-respected Residential Plumbing, Heating, Air Conditioning, and Drain Cleaning company in Delaware, Pennsylvania, Maryland, and New Jersey offering homeowners a wide selection of products, services and solutions. For over 24 years, we have built a reputation for service, quality and reliability that cannot be matched by any other plumbing, heating and air conditioning company in the region.

About the Job

We are searching for a dynamic HVAC Service Manager for our Audubon, PA location. We are seeking an elite star, someone who is goal oriented, self-motivated, and has demonstrated leadership and people development skills. The HVAC Service Manager will start the position by managing 15+ employees and be responsible for coordinating HVAC services and repairs depending on what the customer needs.

About the Requirements/Skills

• 10+ Years within the HVAC Residential Industry Do not apply without HVAC experience. Do not apply if you only have commercial experience.
• 3+ Year's experience in a service management role within the industry
• Technical School diploma or certificate of completion
• Associates Degree
• Knowledge of HVAC equipment, tools and materials
• Extensive technical skills within the trade
• Customer/Client Interfacing
• Ability & willingness to work a flexible schedule as necessary to meet customer requirements
• Understanding of operational concepts including planning, scheduling, and logistics
• Demonstrated excellent written and verbal communications skills
• Proficient in Microsoft Office, including Word and Excel

About the Responsibilities

• Directly manages Service and Dispatch staff members. This includes but is not limited to include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Stay abreast of industry technological developments and convey this knowledge to team members
• Coordinate team member activities to ensure individual and team goals are consistently achieved; ensure team members are working up to the highest standards in all aspects of their positions; conduct regular meetings with team members to review company policy and procedures, performance, quality and safety statistics
• Interface effectively with other departments
• Ensure employees provide superior customer service; conducts ride-a-longs with Service Technicians
• Provide customer service support, as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems
• Promote and support the Company brand

Compensation

Over the past 30 years, Horizon Services has been known as an employer who has high expectations of its employees, but also a company who provides its employees an opportunity to make more money and not be held down by standard industry pay plans. Therefore, we offer aggressive salary and incentives plans which will be paid based on personal experience, efficiency and productivity and overall revenue goals of the company.

Salary: $90000 - $105000 per year

Full Family Benefits Package

• Medical
• Dental
• Orthodontist Coverage
• Vision
• Dependent Care and Medical Care Flexible Spending Accounts
• Prescription drug coverage
• Company supplied life insurance
• Short term disability
• Long term disability
• 401K with company match
• Paid time off
• On-site free gym access
• Family oriented events throughout the year