Senior HVAC Field Operations Manager

Ambient Enterprises; New York (NY); On-site; USD 140,000 - 170,000; Full time

Job summary

Ambient Enterprises is seeking an Operations Manager – HVAC to lead the BCR field operations and manage strategic client relationships in the NYC area. You will oversee the three Field Supervisor teams, set service standards, and drive profitability through efficient labor and contract execution.

The role requires a hands-on HVAC background, strong leadership, and the ability to scale operations across multiple crews while maintaining high service quality and safety compliance.

Qualifications

• 7+ years of HVAC field services experience with supervisory responsibilities.
• Experience owning key client account relationships in a service context.
• Strong communication skills across technical, client-facing, and executive reporting contexts.
• Proven ability to lead and scale multi-team field operations and oversee field supervisors.

Responsibilities

• Own and manage BCR’s key/strategic account relationships, as the senior contact for escalations.
• Maintain account retention across portfolio by tracking renewal risk, satisfaction, and service performance.
• Identify expansion opportunities within existing accounts (more buildings, broader service scope).
• Set service standards and pricing guidance for Field Supervisors and technicians.
• Oversee day-to-day BCR field operations across three Field Supervisor teams for consistent service quality.
• Act as escalation point for operational issues beyond supervisor resolution.
• Drive consistency across supervisor teams to ensure uniform client experience.
• Directly manage, coach, and performance-manage three Field Supervisors including the new hire.
• Lead hiring for Field Supervisors and future technician roles.
• Build supervisor capability for autonomous crew operation and reduce escalations.

Skills

HVAC field services

Managing supervisors

Client account relationships

Communication skills

Driver's license

Tools

Microsoft Dynamics

ServiceTitan

Job description

Ambient Enterprises is seeking an Operations Manager – HVAC to lead the BCR field operations and manage strategic client relationships in the NYC area. You will oversee the three Field Supervisor teams, set service standards, and drive profitability through efficient labor and contract execution.

The role requires a hands-on HVAC background, strong leadership, and the ability to scale operations across multiple crews while maintaining high service quality and safety compliance.