Operations Manager - HVAC

Ambient; New York (NY); On-site; USD 140,000 - 170,000; Full time

Job summary

Ambient is seeking a BCR Manager – Field Operations & Account Management to lead the BCR portfolio across NYC markets, overseeing three Field Supervisor teams and driving service quality.

The role focuses on maintaining key client relationships, expanding service scope, setting standards, and coaching supervisors to operate autonomously, with emphasis on safety and contract compliance.

Candidates bring 7+ years HVAC field experience with supervisory experience and strong communication.

Qualifications

• 7+ years in HVAC field services with supervisory experience.
• Experience managing multi‑team field operations.
• Experience owning key client relationships in service industries.
• Strong communication across technical, client-facing, and executive reporting.
• Valid driver's license and reliable transportation.
• HVAC licensure/certification preferred (e.g., EPA 608).
• Experience with CRM/field-service tools (Dynamics, ServiceTitan) preferred.
• Existing relationships with NYC property stakeholders preferred.

Responsibilities

• Own and manage BCR's key/strategic account relationships, senior contact for escalations.
• Monitor renewal risk, satisfaction, and service performance across BCR accounts.
• Identify expansion opportunities within existing account base.
• Set service standards and pricing guidance for Supervisors/techs.
• Oversee day-to-day BCR field operations across all supervisor teams.
• Serve as escalation point for operational issues.
• Drive consistency across supervisor teams and account handling.
• Hire and coach Field Supervisors; lead growth of supervisor layer.
• Build supervisor capability for autonomous crews.
• Ensure field work aligns with contracts, codes, standards.
• Maintain technician certifications and safety practices.
• Report portfolio performance to operations leadership.
• Identify at-risk accounts and staffing gaps early.

Skills

HVAC field service

People management

Client relationships

Strong communication

Driver's license

HVAC licensure/certification

CRM/field service tools

NYC market relationships

Job description

About Us

MIH Systems Group is a growing company in the HVAC services field, and we work to make buildings work better. We specialize in optimizing complex HVAC systems in buildings. Our diverse team delivers value to our clients from the design stages of new construction through the operation of existing buildings. Our HVAC service team provides start-up services for complex HVAC equipment from a wide range of manufacturers, as well as ongoing preventive maintenance, break/fix repair, and equipment retrofit services. Our Ambient team includes experienced professionals who focus on cost-effective solutions for our clients.

About Us

MIH Systems Group is a growing company in the HVAC services field, and we work to make buildings work better. We specialize in optimizing complex HVAC systems in buildings. Our diverse team delivers value to our clients from the design stages of new construction through the operation of existing buildings. Our HVAC service team provides start-up services for complex HVAC equipment from a wide range of manufacturers, as well as ongoing preventive maintenance, break/fix repair, and equipment retrofit services. Our Ambient team includes experienced professionals who focus on cost-effective solutions for our clients.

Job Description

Role: Operations Manager - HVAC

MIH Systems Group is a growing company in the HVAC services field, and we work to make buildings work better. We specialize in optimizing complex HVAC systems in buildings. Our diverse team delivers value to our clients from the design stages of new construction through the operation of existing buildings. Our BCR (Buildings, Commercial, Residential) team provides ongoing preventive maintenance, break/fix repair, and equipment retrofit services to a portfolio of commercial and residential accounts. We are currently looking for a BCR Manager – Field Operations & Account Management to join our team!

Key Responsibilities

• Personally own and manage BCR's key/strategic account relationships, serving as the senior point of contact for escalations that Field Supervisors can't resolve
• Own account retention at the portfolio level: track renewal risk, satisfaction, and service performance across all BCR accounts
• Identify and pursue expansion opportunities within the existing account base (additional buildings, additional service scope, contract upgrades)
• Set account service standards and pricing guidance that Field Supervisors and technicians work within
• Oversee day-to-day BCR field operations across all three Field Supervisor teams, ensuring consistent service quality, response times, and account coverage
• Serve as the escalation point for operational issues Field Supervisors can't resolve on their own
• Drive consistency in how the three Field Supervisor teams operate — shared standards, shared technical practices, shared account‑handling approach — so account experience doesn't vary by which supervisor a client happens to be under
• Directly manage, coach, and performance-manage the 3 BCR Field Supervisors, including the newly added third supervisor
• Lead the hiring process for the open Field Supervisor req and any future Field Supervisor or technician hires
• Build supervisor capability so each can run their crew with real autonomy, rather than escalating routine matters upward
• Ensure clear, consistent performance standards are applied across all three supervisor teams
• Reports portfolio-level account and operational performance to Oper
• Use data to identify at‑risk accounts, underperforming crews, and staffing gaps before they become escalations
• Own BCR field operations' contribution to revenue and margin: pricing guidance, account profitability, and labor efficiency across the supervisor teams
• Provide input on staffing and growth planning
• Identify opportunities to improve operational
• Ensure field work and account agreements align with contract requirements, codes, and regulatory standards across all teams
• Maintain oversight of technician certifications/licensure and safety practices at the portfolio level
• Mitigate risk through consistent scope definition, safety standards, and contract execution across all teams

Qualifications

• Hands‑on technical background in HVAC service, installation, or maintenance, sufficient to credibly evaluate and support Field Supervisors on technical matters
• 7+ years of experience in HVAC field services, with meaningful time spent managing supervisors or managers, not just individual technicians
• Demonstrated experience managing a multi‑team or multi‑crew field operation
• Experience owning key client account relationships in a service industry context
• Strong communication skills across technical, client‑facing, and executive‑reporting contexts
• Valid driver's license and reliable transportation
• HVAC licensure/certification (e.g., EPA 608, relevant trade license) - preferred
• Experience with platforms such as Microsoft Dynamics, ServiceTitan, or similar CRM/field service tools - preferred
• Existing relationships with property managers, brokers, or facility stakeholders in the NYC market - preferred
• Prior experience building out a supervisor layer as a field operation scales - preferred

Estimated Salary

Estimated Salary: $140,000 – $170,000

Ambient Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.