HVAC Field Operations & Accounts Manager

Ambient; New York (NY); On-site; USD 140,000 - 170,000; Full time

Job summary

Ambient is seeking a BCR Manager – Field Operations & Account Management to lead the BCR portfolio across NYC markets, overseeing three Field Supervisor teams and driving service quality.

The role focuses on maintaining key client relationships, expanding service scope, setting standards, and coaching supervisors to operate autonomously, with emphasis on safety and contract compliance.

Candidates bring 7+ years HVAC field experience with supervisory experience and strong communication.

Qualifications

• 7+ years in HVAC field services with supervisory experience.
• Experience managing multi‑team field operations.
• Experience owning key client relationships in service industries.
• Strong communication across technical, client-facing, and executive reporting.
• Valid driver's license and reliable transportation.
• HVAC licensure/certification preferred (e.g., EPA 608).
• Experience with CRM/field-service tools (Dynamics, ServiceTitan) preferred.
• Existing relationships with NYC property stakeholders preferred.

Responsibilities

• Own and manage BCR's key/strategic account relationships, senior contact for escalations.
• Monitor renewal risk, satisfaction, and service performance across BCR accounts.
• Identify expansion opportunities within existing account base.
• Set service standards and pricing guidance for Supervisors/techs.
• Oversee day-to-day BCR field operations across all supervisor teams.
• Serve as escalation point for operational issues.
• Drive consistency across supervisor teams and account handling.
• Hire and coach Field Supervisors; lead growth of supervisor layer.
• Build supervisor capability for autonomous crews.
• Ensure field work aligns with contracts, codes, standards.
• Maintain technician certifications and safety practices.
• Report portfolio performance to operations leadership.
• Identify at-risk accounts and staffing gaps early.

Skills

HVAC field service

People management

Client relationships

Strong communication

Driver's license

HVAC licensure/certification

CRM/field service tools

NYC market relationships

Job description

Ambient is seeking a BCR Manager – Field Operations & Account Management to lead the BCR portfolio across NYC markets, overseeing three Field Supervisor teams and driving service quality.

The role focuses on maintaining key client relationships, expanding service scope, setting standards, and coaching supervisors to operate autonomously, with emphasis on safety and contract compliance.

Candidates bring 7+ years HVAC field experience with supervisory experience and strong communication.