Senior HVAC Field Leader: Coach Techs & Elevate Service

Mohr Talent; Worcester (MA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Company vehicle

Company cell phone

Job summary

MOHR Talent in Worcester, MA is seeking an HVAC Field Supervisor to oversee field operations, coach technicians, and drive service quality in a hands-on, onsite leadership role.

This full-time position includes a company vehicle and cell phone, with a salary range of $85,000 to $105,000, reflecting a strong emphasis on field performance and customer satisfaction.

Ideal candidates have 5+ years HVAC tech experience and 3+ years leadership, with a track record of guiding 5+ technicians.

Qualifications

• 5+ years of HVAC technical experience.
• 3+ years of field leadership, management, or supervisory experience.
• Experience leading at least 5+ field service employees.
• MA, CT, or RI Oil Burner, Pipefitter, Plumbing license or equivalent license required.
• Strong HVAC troubleshooting, service, and customer-resolution skills.
• Proficient with computers for service reporting and field coordination.

Responsibilities

• Lead and support a team of HVAC service technicians and field employees.
• Coach technicians, monitor performance, and provide feedback.
• Conduct field meetings, ride-alongs, and job site visits.
• Improve daily scheduling, route efficiency, and field service execution.
• Handle customer escalations with professionalism and urgency.
• Support technician safety, PPE compliance, accident reporting, tools, and vehicle standards.
• Review field service quality and implement improvements.
• Assist with service calls during peak demand.
• Serve as a technical resource for the field team.
• Complete performance reviews and develop team members.
• Coordinate with dispatch and management to address field issues and maintain service standards.

Skills

HVAC experience

Field leadership

Customer service

Problem-solving

Communication

Job description

MOHR Talent in Worcester, MA is seeking an HVAC Field Supervisor to oversee field operations, coach technicians, and drive service quality in a hands-on, onsite leadership role.

This full-time position includes a company vehicle and cell phone, with a salary range of $85,000 to $105,000, reflecting a strong emphasis on field performance and customer satisfaction.

Ideal candidates have 5+ years HVAC tech experience and 3+ years leadership, with a track record of guiding 5+ technicians.