HVAC Service Manager
Mohr Talent
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Benefits offered by this job
Job summary
MOHR Talent is seeking an HVAC Service Manager to lead field service operations in Worcester, MA. This onsite role demands coaching technicians, optimizing scheduling, and ensuring top-tier customer service.
A strong track record in HVAC with oil-heat experience and team leadership is essential. The position offers a salary of $85,000–$105,000 with a company vehicle and cell phone provided, plus comprehensive benefits.
Qualifications
- 5+ years of HVAC technical experience.
- 3+ years of management or supervisory experience.
- Experience leading at least 5+ field service employees.
- Valid driver’s license with a clean driving record.
- MA, CT, or RI Oil Burner, Pipefitter, Plumbing License, or equivalent license required.
- Strong HVAC troubleshooting, service, and customer-resolution skills.
- Comfortable using computers for service reporting, scheduling, documentation, and communication.
- Strong leadership, organization, communication, and problem-solving ability.
- Professional, punctual, flexible, and able to perform well in a fast-paced service environment.
Responsibilities
- Lead and support a team of HVAC service technicians, dispatch, and service administration staff.
- Coach technicians, monitor performance, and provide clear feedback.
- Conduct service meetings, ride-alongs, and job site visits.
- Help improve scheduling, dispatch efficiency, and daily service execution.
- Handle customer escalations with professionalism and urgency.
- Support technician safety, PPE compliance, accident reporting, tools, and vehicle standards.
- Review service quality, recommend process improvements, and reduce unnecessary costs.
- Assist with service calls during peak demand when needed.
- Serve as a technical resource for the team.
- Complete performance reviews and help develop team members.
Skills
Job description
Worcester, Massachusetts Direct Hire $105000 /
HVAC Service Manager
Worcester, MA | $85,000-$105,000 salary
Full-Time | Onsite Service Leadership Role
Company vehicle and company cell phone provided
About the Opportunity
We’re partnering with a well-established HVAC, heating, and home services company that is looking for an experienced HVAC Service Manager to lead field service operations, coach technicians, improve scheduling efficiency, and make sure customers receive high-quality service.
This is a strong fit for someone who has been a lead technician, service supervisor, assistant service manager, or service manager and is ready to take ownership of a service team.
The right person will bring strong HVAC technical knowledge, oil heat experience, people leadership, customer-service skills, and the ability to keep a busy service department running smoothly.
What You’ll Be Doing
- Lead and support a team of HVAC service technicians, dispatch, and service administration staff.
- Coach technicians, monitor performance, and provide clear feedback.
- Conduct service meetings, ride-alongs, and job site visits.
- Help improve scheduling, dispatch efficiency, and daily service execution.
- Handle customer escalations with professionalism and urgency.
- Support technician safety, PPE compliance, accident reporting, tools, and vehicle standards.
- Review service quality, recommend process improvements, and reduce unnecessary costs.
- Assist with service calls during peak demand when needed.
- Serve as a technical resource for the team.
- Complete performance reviews and help develop team members.
What They’re Looking For
- 5+ years of HVAC technical experience.
- 3+ years of management or supervisory experience.
- Experience leading at least 5+ field service employees.
- Valid driver’s license with a clean driving record.
- MA, CT, or RI Oil Burner, Pipefitter, Plumbing License, or equivalent license required.
- Strong HVAC troubleshooting, service, and customer-resolution skills.
- Comfortable using computers for service reporting, scheduling, documentation, and communication.
- Strong leadership, organization, communication, and problem-solving ability.
- Professional, punctual, flexible, and able to perform well in a fast-paced service environment.
Why You’ll Want This Role
- $85,000-$105,000 salary range
- Company vehicle
- Company cell phone
- Leadership role with real influence over service operations
- Strong fit for someone who enjoys coaching technicians and improving team performance
- Opportunity to lead a service department for a respected heating and HVAC provider
- Good role for a hands-on service leader who still enjoys being close to the field
- Medical, dental, and vision insurance
- Aflac, LTD, and life insurance
- 401(k) plan
- Annual 401(k) profit share
- PTO, including vacation, sick time, and floater day
HVAC Service Manager
Worcester, MA | $85,000-$105,000 salary
Full-Time | Onsite Service Leadership Role
Company vehicle and company cell phone provided
About the Opportunity
We’re partnering with a well-established HVAC, heating, and home services company that is looking for an experienced HVAC Service Manager to lead field service operations, coach technicians, improve scheduling efficiency, and make sure customers receive high-quality service.
This is a strong fit for someone who has been a lead technician, service supervisor, assistant service manager, or service manager and is ready to take ownership of a service team.
The right person will bring strong HVAC technical knowledge, oil heat experience, people leadership, customer-service skills, and the ability to keep a busy service department running smoothly.
What You’ll Be Doing
- Lead and support a team of HVAC service technicians, dispatch, and service administration staff.
- Coach technicians, monitor performance, and provide clear feedback.
- Conduct service meetings, ride-alongs, and job site visits.
- Help improve scheduling, dispatch efficiency, and daily service execution.
- Handle customer escalations with professionalism and urgency.
- Support technician safety, PPE compliance, accident reporting, tools, and vehicle standards.
- Review service quality, recommend process improvements, and reduce unnecessary costs.
- Assist with service calls during peak demand when needed.
- Serve as a technical resource for the team.
- Complete performance reviews and help develop team members.
What They’re Looking For
- 5+ years of HVAC technical experience.
- 3+ years of management or supervisory experience.
- Experience leading at least 5+ field service employees.
- Valid driver’s license with a clean driving record.
- MA, CT, or RI Oil Burner, Pipefitter, Plumbing License, or equivalent license required.
- Strong HVAC troubleshooting, service, and customer-resolution skills.
- Comfortable using computers for service reporting, scheduling, documentation, and communication.
- Strong leadership, organization, communication, and problem-solving ability.
- Professional, punctual, flexible, and able to perform well in a fast-paced service environment.
Why You’ll Want This Role
- $85,000-$105,000 salary range
- Company vehicle
- Company cell phone
- Leadership role with real influence over service operations
- Strong fit for someone who enjoys coaching technicians and improving team performance
- Opportunity to lead a service department for a respected heating and HVAC provider
- Good role for a hands-on service leader who still enjoys being close to the field
Benefits
- Medical, dental, and vision insurance
- Aflac, LTD, and life insurance
- 401(k) plan
- Annual 401(k) profit share
- PTO, including vacation, sick time, and floater day
- Annual boot allowance
- Employee discount
#LI-FT1
MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at hr@themohrgrp.com
Published: 9/4/2026
Type: Direct Hire
Location: Worcester, Massachusetts
Category: Electrical / HVAC
At MOHR Talent, your progress is our passion. We are a national, minority-owned firm committed to empowering diverse talent. Our team provides personalized, growth-driven solutions whether you are looking for a new career move or eager to drive your enterprise further.
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