Senior HVAC Dispatch and Service Coordinator

Kelso Industries; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

401(k) with discretionary match

Paid time off and holidays

Company laptop (and iPad if required)

Job summary

Kelso Industries is hiring a Sr. Service Coordinator (HVAC Dispatch) for its NTD Mechanical – Mechanical Services Division in Garland, TX. This full-time role supports dispatch, scheduling, documentation, and invoicing to keep service operations efficient and responsive.

The ideal candidate communicates clearly, stays organized, and can manage multiple tasks in a fast-paced environment while collaborating with field technicians and service leadership for continuous workflow improvements.

Qualifications

• 1–3+ years dispatching or customer service experience in HVAC, mechanical, or construction.
• Strong multitasking, organizational, and communication skills.
• Comfort using dispatching and/or scheduling tools, email, and document management systems.
• Ability to stay calm and professional under pressure.

Responsibilities

• Coordinate, schedule, and prioritize incoming service calls and work orders
• Dispatch technicians and monitor schedules for daily efficiency
• Communicate job updates and changes with field technicians
• Handle customer calls, emails, and service inquiries
• Maintain accurate documentation, reports, and digital job files
• Assist with invoicing and attaching required documentation
• Support service leadership with reports, planning, and workflow improvements

Skills

Dispatching (1-3+ yrs)

Multitasking

Communication

Tools

Foundation

Job description

Kelso Industries is hiring a Sr. Service Coordinator (HVAC Dispatch) for its NTD Mechanical – Mechanical Services Division in Garland, TX. This full-time role supports dispatch, scheduling, documentation, and invoicing to keep service operations efficient and responsive.

The ideal candidate communicates clearly, stays organized, and can manage multiple tasks in a fast-paced environment while collaborating with field technicians and service leadership for continuous workflow improvements.