Senior HVAC Dispatch and Service Coordinator

Kelso Industries

Dallas (TX)

On-site

USD 65,000 - 90,000

Full time

8 days ago
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Benefits offered by this job

Medical, dental, and vision insurance
Company-paid life insurance
401(k) with discretionary match
Paid time off and holidays
Company laptop (and iPad if required)

Job summary

Kelso Industries is hiring a Sr. Service Coordinator (HVAC Dispatch) for its NTD Mechanical – Mechanical Services Division in Garland, TX. This full-time role supports dispatch, scheduling, documentation, and invoicing to keep service operations efficient and responsive.

The ideal candidate communicates clearly, stays organized, and can manage multiple tasks in a fast-paced environment while collaborating with field technicians and service leadership for continuous workflow improvements.

Qualifications

  • 1–3+ years dispatching or customer service experience in HVAC, mechanical, or construction.
  • Strong multitasking, organizational, and communication skills.
  • Comfort using dispatching and/or scheduling tools, email, and document management systems.
  • Ability to stay calm and professional under pressure.

Responsibilities

  • Coordinate, schedule, and prioritize incoming service calls and work orders
  • Dispatch technicians and monitor schedules for daily efficiency
  • Communicate job updates and changes with field technicians
  • Handle customer calls, emails, and service inquiries
  • Maintain accurate documentation, reports, and digital job files
  • Assist with invoicing and attaching required documentation
  • Support service leadership with reports, planning, and workflow improvements

Skills

Dispatching (1-3+ yrs)
Multitasking
Communication

Tools

Foundation

Job description

Kelso Industries is hiring a Sr. Service Coordinator (HVAC Dispatch) for its NTD Mechanical – Mechanical Services Division in Garland, TX. This full-time role supports dispatch, scheduling, documentation, and invoicing to keep service operations efficient and responsive.

The ideal candidate communicates clearly, stays organized, and can manage multiple tasks in a fast-paced environment while collaborating with field technicians and service leadership for continuous workflow improvements.

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