Senior Service Coordinator - HVAC

Kelso Industries; Fort Worth (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Life insurance

401(k) match

Paid time off

Company laptop

Professional development

Job summary

Kelso Industries is seeking a Sr. Service Coordinator (HVAC Dispatch) in Garland, TX to coordinate technicians, manage service requests, and maintain efficient daily workflows within the Service department.

Applicants should have 1-3+ years in dispatch or HVAC/construction customer service, with excellent multitasking and communication skills and familiarity with scheduling tools and ERP platforms. This fast-paced role offers growth within the service organization.

Qualifications

• 1-3+ years of dispatching or customer service experience in HVAC, mechanical, or construction.
• Strong multitasking, organizational, and communication skills.
• Comfort using dispatching/scheduling tools, email, and document management systems.

Responsibilities

• Coordinate, schedule, and prioritize incoming service calls and work orders.
• Dispatch technicians and monitor schedules for daily efficiency.
• Communicate job updates and changes with field technicians.
• Handle customer calls, emails, and service inquiries.
• Maintain accurate documentation, reports, and digital job files.
• Assist with invoicing and attaching required documentation.
• Support service leadership with reports, planning, and workflow improvements.

Skills

HVAC Dispatching

Customer service

Multitasking

Tools

Foundation ERP

Job description

Sr. Service Coordinator - HVAC Dispatch

Location: Garland, TX

Employment Type: Full-Time

Department: Service

Reports To: Service Director

About NTD Mechanical

NTD Mechanical is a trusted leader in commercial HVAC, mechanical, and plumbing services, serving commercial and industrial clients throughout Texas. Our Mechanical Services division specializes in HVAC service, repair, and maintenance of complex HVAC systems, delivering reliable, high-quality support with a strong focus on customer satisfaction and technical expertise.

Position Summary

The Sr. Service Coordinator (HVAC Dispatch) is a key operations role responsible for coordinating service technicians, managing incoming service requests, organizing job documentation, and ensuring efficient daily workflow within the department. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced service environment.

What You’ll Do

• Coordinate, schedule, and prioritize incoming service calls and work orders
• Dispatch technicians and monitor schedules for daily efficiency
• Communicate job updates and changes with field technicians
• Handle customer calls, emails, and service inquiries
• Maintain accurate documentation, reports, and digital job files
• Assist with invoicing and attaching required documentation
• Support service leadership with reports, planning, and workflow improvements

What You’ll Bring

• 1-3+ years of dispatching or customer service experience in HVAC, mechanical, or construction
• Strong multitasking, organizational, and communication skills
• Comfort using dispatching and/or scheduling tools, email, and document management systems
• Ability to stay calm and professional under pressure

Preferred

• Experience with Foundation or similar service management/ERP platforms
• Familiarity with HVAC terminology or commercial service workflows

What We Offer

• Medical, dental, and vision insurance.
• 100% company-paid life insurance ($50,000).
• 401(k) with discretionary company match.
• Paid time off:
• 40 hours (1 week) after 6 months of employment
• 80 hours (2 weeks) after 1 year
• 120 hours (3 weeks) after 3 years
• 160 hours (4 weeks) after 5 years
• 6 paid company holidays.
• Company-provided laptop (and iPad, if required).
• Professional development and growth opportunities.

Why Join Kelso Industries?

Join us and be part of a team dedicated to creating efficient, sustainable, and high-performance environments that make a lasting impact across the industrial, commercial, and institutional sectors.

Here You Will Experience

Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways.

Company Culture: You’ll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable.

Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day.

Competitive Compensation & Benefits: You’ll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being.

Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business