Senior HR Operations & Insights Analyst

Constellation; Chicago (IL); Híbrido; USD 88.000 - 98.000; Jornada completa

Descripción de la vacante

Constellation is seeking a Sr Analyst, HR Services to deliver multi-step transactional and operational support for HR objectives. You will partner with stakeholders to streamline processes, resolve issues, and drive data accuracy.

The role emphasizes customer service excellence, cross-functional collaboration, and system audits in a large, hybrid environment. The position requires a 4-year degree in HR or related field with 6+ years of HR operations experience, plus proficiency in Excel and BI

Formación

• 4-year degree in Human Resources or related field
• 6+ years of HR operations experience or HR specialist area in a matrix organization
• Detail oriented with strong customer service abilities
• Ability to identify, quantify and summarize issues along with potential solutions.
• Able to direct multiple priorities, think tactically and strategically, demonstrate objectivity, be results-oriented, and show initiative and creativity
• Project management experience with demonstrated delivery of complex, cross-functional initiatives
• Excellent customer service skills complimented by an ability to effectively interpret and respond to customers' issues
• Knowledgeable in Microsoft Excel, Power BI, or other business intelligence tools

Responsabilidades

• Provide transactional support and ownership of employee and organizational changes.
• Provide coaching and mentorship to peers, business leaders, and HR Business Partners (HRBP) to resolve employee and operational issues, when needed.
• Identify areas for improvement of service delivery and efficiency of operations with a focus on customer service excellence
• Conduct routine data and system audits.
• Provide innovative solutions to process improvement.
• Additional duties as assigned.

Conocimientos

Customer service

Project management

Communication

Educación

4-year degree in Human Resources or related field

Herramientas

Microsoft Excel

Power BI

Descripción del empleo

Constellation is seeking a Sr Analyst, HR Services to deliver multi-step transactional and operational support for HR objectives. You will partner with stakeholders to streamline processes, resolve issues, and drive data accuracy.

The role emphasizes customer service excellence, cross-functional collaboration, and system audits in a large, hybrid environment. The position requires a 4-year degree in HR or related field with 6+ years of HR operations experience, plus proficiency in Excel and BI