FC Watch Floor/Senior Support Engineer

GovCIO; Herndon (VA); Hybrid; USD 82,000 - 95,000; Full time

Job summary

GovCIO is hiring a FC Watch Floor/Senior Support Engineer to lead on-site IT support in Herndon, VA. You will manage escalated tickets, mentor junior engineers, and drive best practices to ensure uptime and reliable services.

The role requires strong leadership, extensive IT support experience, and the ability to support TSA staff including executives across multiple systems.

Qualifications

• 6 years of IT support experience required.
• Strong leadership and escalation management experience.
• Advanced mobile device support and desk-side task capabilities.

Responsibilities

• Leads IT support at the site, handling escalated tickets and critical issues.
• Mentors junior engineers and implements IT best practices.
• Ensures operational uptime and reliable IT services.

Skills

IT support

Leadership

Mobile device support

Ticket management

KB documentation

Desk-side support

Interpersonal skills

Job description

GovCIO is currently hiring for a FC Watch Floor/Senior Support Engineer to support our newly awarded contract. This position will be located in the Herndon, VA.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Qualifications

High School with 6 - 9 years (or commensurate experience)

Required Skills and Experience

• 6 years experience in IT support
• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
• Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: Must have TSA clearance

Posted Salary Range

USD $82,000.00 - USD $95,000.00 /Yr.