Pending TSA Field IT Operations & Customer Support Opportunities

SAIC; Virginia (MN); On-site; USD 40,001 - 80,000; Full time

Job summary

SAIC is hiring for multiple IT support positions in Virginia, Minnesota, offering roles like Service Desk Agents and Site Support Technicians. Candidates must have US citizenship and a minimum education level based on the position.

The anticipated salary ranges from $40,001 to $80,000, determined by experience and role specifics.

Positions will provide critical support to the Department of Homeland Security's TSA operations across various locations within the United States.

Qualifications

• All positions require US citizenship and the ability to obtain a DHS Public Trust.
• Service Desk/Site Technician requires 2-5 years of related experience.
• Engineers/Managers require 5-10 years of related experience.

Skills

Customer support skills

Technical troubleshooting

Communication skills

ITIL Foundation Certification

Experience with ITSM Ticketing tools

Experience with cloud-based platforms

Education

High School Degree

Associate's Degree

Bachelor's Degree in related field

Tools

ServiceNow

AWS Connect

Job description

Description

SAIC is seeking incumbent and external talent to support the Department of Homeland Security (DHS) Transportation Security Administration (TSA) Field Operations & Customer Support (FOCUS) program. FOCUS will deliver nationwide IT end-user and field support services to approximately 85,000 TSA users at more than 500 locations, supporting TSA’s Office of Information Technology (OIT).

Positions are contingent upon contract award. Award is anticipated no later than early July with Transition beginning shortly after.

Positions will be located on site at locations across the United States.

Positions/Skillset List

• SPOC / Service Desk Agents (Tier 1 customer support.)
• Site Support Technicians / Field IT Specialists (on-site, desk-side support.)
• Regional Service Delivery Managers (RSDM.)
• IMAC / Field Project Technicians.
• DRSN Network Engineers (Freedom Center / Site W.)
• WebEOC Application Developers.
• Asset Management Specialists (Sunflower / Property Custodian.)
• HQ Telecom & AV/VTC Support Technicians.
• Land Mobile Radio (LMR) Technicians.
• Program/Project Management & QA Leadership.

Qualifications

Requirements will vary based on position:

• All positions will require a minimum US citizenship and ability to obtain and maintain a minimum of a DHS Public Trust. Some positions require a Secret and Top Secret.
• Educations requirements will vary by position:
  • Service Desk/Site Technician/Field IT have a minimum requirement of High School Degree, Associates preferred with 2-5 years of related experience.
  • Engineers/Managers require a minimum Bachelor's degree in related field plus 5-10 years of related experience.

Desired Qualifications

• ITIL Foundation Certification.
• CompTIA A+ Certification.
• Experience with ITSM Ticketing tools (e.g. ServiceNow).
• Experience with Cloud-Based Contact Center Platforms (e.g. AWS Connect.)

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.