Site Support Engineer - Senior

GovCIO; Phoenix (AZ); On-site; USD 75,000 - 90,000; Full time

Job summary

GovCIO is hiring a Senior Site Support Engineer to lead IT support at the site level across multiple U.S. locations. The role requires mentoring junior engineers, handling escalated tickets, and ensuring uptime of critical systems.

The position demands expert IT field support, leadership across diverse operating systems, and strong communication to support TSA staff and executives. Onsite work and travel to various sites are expected.

Qualifications

• 6 years experience in IT support.
• Expert-level IT field support and leadership across multiple operating systems.
• Advanced proficiency in mobile device support and desk-side tasks.
• Ability to provide IT support for TSA airport staff, regional management staff, TSA executives.
• Leadership in evaluating service performance, managing and documenting tickets, and ensuring high-quality resolution.
• Applied learnings to improve Knowledge Base (KB) articles for continuous process improvement.
• Excellent communication, strategic thinking, and leadership across multiple tasks.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues.
• Mentors junior engineers and implements IT best practices.
• Ensures operational uptime and reliable IT services.

Skills

IT Leadership

Site Support

Mobile Device Support

Systems Administration

Ticket Management

KB Documentation

Interpersonal Skills

Troubleshooting

Job description

GovCIO is currently hiring for a Site Support Engineer - Senior. These positions will be located in one of the following locations: Denver, CO; Chicago (O'Hare), IL; Wichita, KS; St. Paul, MN; Billings, MT; Bismarck, ND; Milwaukee, WI; Windsor Locks, CT; Washington, DC; Indianapolis, IN; Hebron, KY; E. Boston, MA; Detroit, MI; Omaha, NE; Manchester, NH; Newark, NJ; Flushing, NY; Jamaica, NY; Latham, NY; Columbus, OH; Philadelphia, PA; Warwick, RI; South Burlington, VT; Charleston, WV; Birmingham, AL; Jacksonville, FL; Miami, FL; Orlando, FL; Atlanta, GA; Kenner, LA; Charlotte, NC; Raleigh, NC; Carolina, PR; Dulles, VA; Anchorage, AK; Burbank, CA; Los Angeles, CA; Oakland, CA; Sacramento, CA; San Jose, CA; Honolulu, HI; Boise, ID; Albuquerque, NM; Las Vegas, NV; Austin, TX; Dallas, TX; DFW Airport, TX; El Paso, TX; Houston, TX; San Antonio, TX; Salt Lake City, UT; Seattle, WA. This will be an onsite position.

Responsibilities

Leads IT support at the site level, handling escalated tickets and critical system issues. Mentors junior engineers and implements IT best practices. Ensures operational uptime and reliable IT services.

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Qualifications

• 6 years experience in IT support
• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
• Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

• Clearance Required: Public Trust

Posted Salary Range

USD $75,000.00 - USD $90,000.00 /Yr.