Senior HPC Technical Account Manager

NVIDIA Corporation; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

NVIDIA Corporation is seeking an HPC Technical Account Manager or hardware engineer to serve as the main customer contact for enterprise solutions, including installation, maintenance, and optimization of HPC data center technologies.

You will collaborate with engineering, marketing, and support teams, resolving complex issues and ensuring high customer satisfaction while leveraging GPU and AI accelerator technologies.

Qualifications

• 8+ years in providing in-depth customer support and debugging for hardware and software products.
• Profound knowledge of Linux and Networking (LFCS / RHCSA).
• Bachelor's degree or equivalent experience.
• Expertise with data center virtualization concepts and trends (VMware, Docker, Kubernetes).
• Exceptional interpersonal and communication skills with the ability to own issue resolution.

Responsibilities

• Work with NVIDIA Cloud and Enterprise customers to resolve sophisticated technical issues through meticulous research and reproduction.
• Own and resolve customer issues during installation, operation, maintenance, or product application.
• Work with GPUs, AI accelerators, and high-speed interconnects; engage ML frameworks and tools like Spark, Kubernetes, Ceph.
• Contribute independent analysis and documented methodologies to support processes and improvements.

Skills

Linux

Networking

Interpersonal skills

Communication

Prioritization

Problem solving

Scripting

Data center virtualization

Education

Bachelor's degree or equivalent experience

Tools

VMware

Docker

Kubernetes

Spark

Job description

NVIDIA Corporation is seeking an HPC Technical Account Manager or hardware engineer to serve as the main customer contact for enterprise solutions, including installation, maintenance, and optimization of HPC data center technologies.

You will collaborate with engineering, marketing, and support teams, resolving complex issues and ensuring high customer satisfaction while leveraging GPU and AI accelerator technologies.