Senior Housing Resident Services Coordinator II

East Bay Asian Local Development Corp.; Oakland (CA); On-site; USD 54,000 - 63,000; Full time

Benefits offered by this job

Medical, dental, vision, life and disa

Retirement benefits

Paid time off, holidays, wellness days

Training and professional development

Job summary

East Bay Asian Local Development Corp. (EBALDC) is seeking a Resident Services Coordinator II to support residents at Clara E. Chan Lee in Oakland. You will engage residents, coordinate services, and work with partners to strengthen community safety, housing stability, and well-being.

The role requires strong engagement skills, organizational ability, and commitment to equitable service delivery in a dynamic housing setting.

Qualifications

• Bachelor’s degree in social work, human services, or related field or equivalent experience.
• At least three years of resident services, social services, or community program experience.
• Fluency in Cantonese, including speaking, reading, and writing.

Responsibilities

• Build trusting relationships with residents through outreach, meetings, and events.
• Assess resident needs and barriers; provide referrals, service navigation, and follow-up.
• Coordinate services and resources for residents with moderately complex needs.
• Collaborate with on-site case management to coordinate services and support residents.
• Identify safety, wellness, housing stability, and crisis concerns and refer appropriately.
• Develop resident engagement strategies and coordinate programs, workshops, and events.
• Coordinate food distributions and logistics with internal teams and partners.
• Track participation and outcomes to improve programming and service delivery.

Skills

Cantonese fluency

Education

Bachelor's degree in social work

Tools

Salesforce

Job description

East Bay Asian Local Development Corp. (EBALDC) is seeking a Resident Services Coordinator II to support residents at Clara E. Chan Lee in Oakland. You will engage residents, coordinate services, and work with partners to strengthen community safety, housing stability, and well-being.

The role requires strong engagement skills, organizational ability, and commitment to equitable service delivery in a dynamic housing setting.