Resident Services & Community Engagement Lead

RCD Housing; California; Hybrid; USD 49,000 - 52,000; Full time

Benefits offered by this job

Hybrid work model

Competitive benefits

Paid vacation and sick leave

Retirement savings plan

Job summary

Resources for Community Development (RCD) is seeking a Resident Services Coordinator to support housing stability and resident engagement across the Bay Area. You will connect residents with community resources, provide education programs, and collaborate with property management and service providers.

The role focuses on five areas: housing retention, economic stability, health and wellness, social engagement, and youth enrichment, working at multiple properties with flexibility and a hybrid

Qualifications

• 2+ years’ experience in community organizing or direct resident services
• Experience providing services referrals and linkages in affordable housing
• Experience training others in job development, money management or computer skills
• Strong interpersonal skills and ability to work with diverse populations
• Ability to balance attention to detail with big-picture planning

Responsibilities

• Identify resident assets/needs and connect to resources
• Provide service coordination and referrals for residents at assigned properties
• Implement core components of the Resident Services model
• Develop relationships with residents to foster leadership and community engagement
• Maintain resource lists for employment, education and social services
• Recruit and manage volunteers to meet program needs
• Coordinate services at one or more properties
• Post office hours and maintain a welcoming on-site presence
• Establish partnerships with community organizations
• Facilitate meetings and community events with partners
• Onboard new staff through shadowing and training
• Collect data and report program outcomes
• Report abuse as required by state law
• Coordinate with property management on housing stability and referrals
• Participate in monthly/provider meetings and quarterly community meetings

Skills

Community organizing

Direct services & referrals

Training in job development/money mgmt

Interpersonal skills

Teamwork and collaboration

Cultural competency

Tools

Excel

Word

Databases

Job description

Resources for Community Development (RCD) is seeking a Resident Services Coordinator to support housing stability and resident engagement across the Bay Area. You will connect residents with community resources, provide education programs, and collaborate with property management and service providers.

The role focuses on five areas: housing retention, economic stability, health and wellness, social engagement, and youth enrichment, working at multiple properties with flexibility and a hybrid