Resident Services & Community Engagement Specialist

East Bay Asian Local Development Corporation; Oakland (CA); Sur place; USD 54 000 - 68 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Retirement benefits

Paid time off

Public holidays

Wellness days

Professional development opportunities

Résumé du poste

East Bay Asian Local Development Corporation (EBALDC) is seeking a Resident Services Coordinator II to support residents at Clara E. Chan Lee (CECL), a new property serving seniors, individuals with special needs, and those experiencing homelessness.

You will engage residents, coordinate services, and work with EBALDC teams to enhance housing stability and community belonging. Reporting to the Senior Resident Services Manager II, you will be the on-site case management provider, building

Qualifications

• Bachelor’s degree in social work, human services, community development, public health, education, or a related field; or an equivalent combination of education and experience.
• At least three years of progressively responsible experience in resident services, social services, community programs, affordable housing, or related setting.
• Fluency in Cantonese, including speaking, reading, and writing.
• Demonstrated ability to coordinate services, manage resident-facing programming, build partnerships, and document work.

Responsabilités

• Build trusting relationships with residents through outreach, individual meetings, community gatherings, and events.
• Assess resident needs, strengths, and barriers; provide information, referrals, service navigation, and follow-up.
• Coordinate multiple services and community resources for residents with moderately complex needs.
• Collaborate with the on-site external case management provider to coordinate services and support resident needs.

Connaissances

Cantonese fluency

Resident engagement

Cross-department coordination

Documentation & reporting

Formation

Bachelor's degree in social work or related field

Outils

Salesforce

Microsoft 365

Description du poste

East Bay Asian Local Development Corporation (EBALDC) is seeking a Resident Services Coordinator II to support residents at Clara E. Chan Lee (CECL), a new property serving seniors, individuals with special needs, and those experiencing homelessness.

You will engage residents, coordinate services, and work with EBALDC teams to enhance housing stability and community belonging. Reporting to the Senior Resident Services Manager II, you will be the on-site case management provider, building