Bilingual Resident Services Coordinator II — Chinatown, Oakland

East Bay Asian Local Development Corporation (EBALDC); Oakland (CA); On-site; USD 54,000 - 68,000; Full time

Job summary

EBALDC in Oakland seeks a bilingual Resident Services Coordinator II for Chinatown properties, focusing on Chinese-speaking seniors and families. The role emphasizes housing stability, access to public benefits, and community well‑being through individualized support and language-enabled services.

You’ll engage residents through workshops, outreach, and collaborative partnerships with local service providers, helping ensure safe, vibrant, and inclusive neighborhoods.

Qualifications

• 2–4 years of experience in social services, housing support, or community‑based programs.
• Bachelor’s degree or equivalent experience considered.
• Fluency in Cantonese (speaking, reading, and writing).
• Strong written and oral communication skills in English.
• Familiarity with immigrant-serving resources and senior support programs.
• Proficiency with Microsoft Office and case management systems.
• CPR/First Aid certification (training provided if not current).
• Must pass DOJ and criminal background checks.

Responsibilities

• Provide individualized support with housing stability, public benefits, employment readiness, and basic financial literacy.
• Respond to resident concerns, including mediation, conflict resolution, and crisis support.
• Partner with local service providers to ensure culturally appropriate services (e.g., senior programs, food access, wellness programs).
• Coordinate food distribution and connect residents experiencing food insecurity to local food banks.
• Develop inclusive resident engagement strategies through one‑on‑one outreach, resident meetings, and community events.

Skills

Cantonese fluency

Communication skills

Cultural competency

Organizational skills

Conflict resolution

Trauma-informed care

Education

Bachelor’s degree in social work, psychology, public health, or related field

Tools

Microsoft Office

Data management systems

Salesforce

Job description

EBALDC in Oakland seeks a bilingual Resident Services Coordinator II for Chinatown properties, focusing on Chinese-speaking seniors and families. The role emphasizes housing stability, access to public benefits, and community well‑being through individualized support and language-enabled services.

You’ll engage residents through workshops, outreach, and collaborative partnerships with local service providers, helping ensure safe, vibrant, and inclusive neighborhoods.