Senior Housekeeping Supervisor – Guest Experience Lead

Spire Hospitality LLC; Detroit (MI); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Early pay

Medical insurance

Dental

Vision

Pet discount program

Identity theft protection

Pre-paid legal

Flexible spending accounts

401K match

Life insurance

Disability (short/long-term)

Paid time off

Wellness programs

Hotel discounts

Job summary

Spire Hospitality, LLC is seeking a dedicated housekeeping supervisor/manager in Detroit to lead an engineering-backed team, ensure repair, service, and preventive maintenance of hotel facilities, and deliver outstanding guest experiences.

The role emphasizes supervising staff, coordinating with Housekeeping, and maintaining inventory control, while ensuring compliance with safety standards and providing training to new team members.

Qualifications

• Supervisory experience required; not entry level.
• Proficiency in MS Outlook, Word, and Excel.
• Experience with hotel property management systems (OPERA, OnQ) is a plus.
• OSHA certification or knowledge of OSHA regulations.

Responsibilities

• Deliver best-in-class service to guests and team members with engagement and thoughtfulness.
• Promptly address guest concerns and requests to ensure satisfaction.
• Inspect guestrooms and public areas for cleanliness and appliance functionality.
• Support training of new team members within Housekeeping.
• Oversee inventories of amenities, chemicals, and supplies.

Skills

Supervisory experience

MS Outlook

MS Word

MS Excel

PMS OPERA/OnQ

OSHA knowledge

Education

High school diploma or equivalent

Tools

OPERA

OnQ

Job description

Spire Hospitality, LLC is seeking a dedicated housekeeping supervisor/manager in Detroit to lead an engineering-backed team, ensure repair, service, and preventive maintenance of hotel facilities, and deliver outstanding guest experiences.

The role emphasizes supervising staff, coordinating with Housekeeping, and maintaining inventory control, while ensuring compliance with safety standards and providing training to new team members.