Lead Housekeeping Manager – Downtown Detroit

Hilton Garden Inn Hotel; Detroit (MI); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Early pay / Earned wage access

Health insurance

Dental

Vision

Pet discount program

Identity theft protection

Pre-paid legal support

Flexible spending accounts

Matched 401K

Life insurance

Short-term disability

Long-term disability

Paid time off

Wellness programs

Hotel discounts

Job summary

Hilton Garden Inn Detroit Downtown is seeking a housekeeping supervisor/manager to lead the hotel’s housekeeping team and ensure outstanding guest experiences.

You will oversee inspections, training, and inventory management while maintaining high standards of cleanliness and safety in guest rooms and public areas. Prior supervisory experience in hospitality is required and OPERA/OnQ familiarity is a plus.

Qualifications

• Supervisory experience in housekeeping required.
• Experience with hotel PMS systems (OPERA/OnQ) preferred.
• Must be able to train and mentor team members.
• Proficiency with MS Office suite.

Responsibilities

• Deliver best-in-class guest service and engage with team members.
• Address guest concerns promptly to ensure satisfaction.
• Conduct inspections of guestrooms and public areas for cleanliness and maintenance.
• Train and supervise housekeeping staff; manage inventories and supplies.
• Ensure smooth operation of the hotel facilities and safety compliance.

Skills

Guest service

Team leadership

Communication

MS Office

Education

High school diploma or equivalent

Tools

OPERA PMS

OnQ PMS

MS Outlook

MS Word

MS Excel

Job description

Hilton Garden Inn Detroit Downtown is seeking a housekeeping supervisor/manager to lead the hotel’s housekeeping team and ensure outstanding guest experiences.

You will oversee inspections, training, and inventory management while maintaining high standards of cleanliness and safety in guest rooms and public areas. Prior supervisory experience in hospitality is required and OPERA/OnQ familiarity is a plus.