Senior Hotel Housekeeping Leader

Hollywood Casino at Greektown; Detroit (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

PENN Entertainment in Detroit seeks a housekeeping supervisor to oversee hotel operations, ensuring top-tier cleanliness in guest rooms and public areas. You will lead supervisors and crew, schedule shifts, and uphold safety standards to deliver outstanding guest experiences.

The role emphasizes people leadership, cross-training, and regular evaluations, with a focus on productivity, teamwork, and continuous improvement within a fast-paced hospitality environment.

Qualifications

• Ability to communicate clearly and effectively both orally and in writing.
• Plan, organize, and complete work; initiative; strong interpersonal skills.
• Capable of multi-tasking under time constraints.
• Excellent analytical, problem-solving, and decision-making skills.
• Lead and delegate tasks to a team; develop staff capabilities.
• Willingness to learn job duties and maintain basic math skills.

Responsibilities

• Effectively manages the daily operations of housekeeping services in the hotel to promote and maintain guest service excellence.
• Direct Housekeeping Supervisors and team members to ensure high cleanliness standards in public areas and guest rooms.
• Schedule the workforce to ensure all areas and shifts are adequately covered.
• Develop and maintain a safety program for all housekeeping team members; train on OSHA standards.
• Hire, evaluate, and promote team members; conduct regular performance reviews.
• Complete team member evaluations as defined by Company policy.

Skills

Clear communication

Planning & organizing

multitasking

Analytical thinking

Team leadership

Problem solving

Job description

PENN Entertainment in Detroit seeks a housekeeping supervisor to oversee hotel operations, ensuring top-tier cleanliness in guest rooms and public areas. You will lead supervisors and crew, schedule shifts, and uphold safety standards to deliver outstanding guest experiences.

The role emphasizes people leadership, cross-training, and regular evaluations, with a focus on productivity, teamwork, and continuous improvement within a fast-paced hospitality environment.