Assistant Housekeeping Manager

Hilton Garden Inn Hotel; Detroit (MI); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Early pay / Earned wage access

Health insurance

Dental

Vision

Pet discount program

Identity theft protection

Pre-paid legal support

Flexible spending accounts

Matched 401K

Life insurance

Short-term disability

Long-term disability

Paid time off

Wellness programs

Hotel discounts

Job summary

Hilton Garden Inn Detroit Downtown is seeking a housekeeping supervisor/manager to lead the hotel’s housekeeping team and ensure outstanding guest experiences.

You will oversee inspections, training, and inventory management while maintaining high standards of cleanliness and safety in guest rooms and public areas. Prior supervisory experience in hospitality is required and OPERA/OnQ familiarity is a plus.

Qualifications

• Supervisory experience in housekeeping required.
• Experience with hotel PMS systems (OPERA/OnQ) preferred.
• Must be able to train and mentor team members.
• Proficiency with MS Office suite.

Responsibilities

• Deliver best-in-class guest service and engage with team members.
• Address guest concerns promptly to ensure satisfaction.
• Conduct inspections of guestrooms and public areas for cleanliness and maintenance.
• Train and supervise housekeeping staff; manage inventories and supplies.
• Ensure smooth operation of the hotel facilities and safety compliance.

Skills

Guest service

Team leadership

Communication

MS Office

Education

High school diploma or equivalent

Tools

OPERA PMS

OnQ PMS

MS Outlook

MS Word

MS Excel

Job description

Hilton Garden Inn Detroit Downtown
Detroit, MI 48226, USA

Description

Property Overview ;

Hilton Garden Inn Detroit Downtown

We’re in the heart of downtown Detroit, a short walk from the dining and entertainment of Greektown. Comerica Park, Ford Field, Detroit Opera House, and the Fillmore are within a half-mile. Detroit Institute of Arts and Motown Museum are a short drive. Enjoy all-day dining at our restaurants – Garden Grille and Chrome Bar & Grille. WiFi’s on us.

Company Overview

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

This role will provide amazing guest service while maintaining the full operational functionality of the building. You and the entire engineering team are responsible for the repair, service, and preventative maintenance of all things within and outside of the hotel building. Taking pride and passion for your work and working within a team.

Essential Job Functions:

Deliver best-in-class service to our guests and team members with engagement and thoughtfulness

Promptly address guest concerns and requests to ensure their satisfaction

Conduct thorough inspections of guestrooms and public areas to surpass guest expectations for cleanliness and in

room appliance functionality

Support the training of new team members while fostering strong, collaborative relationships within the Housekeeping department

Oversee inventories of amenities, chemicals, and supplies, ensuring timely rendering to maintain seamless operations

Physical Demands:

• Ability to grasp, lift, carry, or otherwise move materials weighing up to 100lbs
• Ability to work much of the shift standing/moving throughout the building, bending, stooping, and reaching

Qualifications:

Education:

• High school diploma or its equivalent

Experience:

Prior experience as housekeeping supervisor/ manager is required as this will not be an entry level position

Previous supervisory experience preferred

Confident utilizing MS outlook, Word, and Excel

Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ

OSHA certification or equivalent knowledge of OSHA regulations

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.