Senior Housekeeping Leader | Guest Experience & Safety

Hilton Raleigh North Hills; Raleigh (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Hotel Housekeeping Manager to lead the housekeeping department at a Driftwood property in Raleigh. You will recruit, train, and coach a team, ensuring safety and sanitation standards for guest rooms and public areas while managing budgets and supplies.

You will drive guest satisfaction through consistent brand standards, monitor performance, and communicate service scores. Flexible hours and cross-functional collaboration are expected.

Qualifications

• High School diploma or equivalent.
• Hotel Housekeeping Manager experience.
• Effective listening, understanding, and clarifying concerns of co-workers and guests.
• Committed to providing unparalleled customer service.
• Excellent communication and interpersonal skills.
• Flexible enough to manage multiple tasks.
• Works effectively under pressure.

Responsibilities

• Oversee the hotel’s housekeeping department and ensure a clean, safe environment for guests.
• Lead, train, and supervise the housekeeping team with strict adherence to safety and sanitation standards.
• Oversee budget and supplies for the housekeeping department and contribute to guest satisfaction.

Skills

Team leadership

Guest service

Communication

Multitasking

Staff training

Education

High School diploma or equivalent

Job description

Driftwood Hospitality Management is seeking a Hotel Housekeeping Manager to lead the housekeeping department at a Driftwood property in Raleigh. You will recruit, train, and coach a team, ensuring safety and sanitation standards for guest rooms and public areas while managing budgets and supplies.

You will drive guest satisfaction through consistent brand standards, monitor performance, and communicate service scores. Flexible hours and cross-functional collaboration are expected.