Head of Housekeeping & Guest Experience

San Diego Marriott Mission Valley; San Diego (CA); On-site; USD 70,000 - 77,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management in San Diego, CA is seeking a Hotel Housekeeping Manager to oversee the hotel's housekeeping department, ensuring a clean and safe environment for guests. You will lead, train, and supervise the housekeeping team while enforcing safety and sanitation standards for guest rooms and public spaces.

Responsibilities include managing budget and supplies, coordinating schedules, and aiming to improve guest satisfaction.

Qualifications

• High School diploma or equivalent required.
• Must have Hotel Housekeeping Manager experience.
• Must be able to listen, understand, and clarify concerns raised by co-workers and guests.
• Committed to providing unparalleled customer service.
• Excellent communication and interpersonal skills.
• Flexible enough to manage multiple tasks.
• Works effectively under pressure and with distractions.
• Demonstrates patience when interacting with associates and customers.
• Flexible and long hours sometimes required.
• Regularly stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell.
• Occasionally climb or balance and stoop, kneel, or crouch.
• Must regularly lift and/or move up to 40 pounds, occasionally lift up to 60 pounds, and reach from 6-72 inches.
• Specific vision abilities: close vision, color and depth perception.

Responsibilities

• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance, and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests' complaints and concerns.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Comply with DHM internal audit standards pertaining to key control and risk management areas (I.E., lost and found, key control, guest room safety).Maintain departmental expenses in line with budget as described by General Manager.
• Ensure compliance with specific brand standards.
• Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Skills

Housekeeping management

Communication skills

Interpersonal skills

Multi-tasking

Flexibility

Customer service

Education

High School diploma or equivalent

Job description

Driftwood Hospitality Management in San Diego, CA is seeking a Hotel Housekeeping Manager to oversee the hotel's housekeeping department, ensuring a clean and safe environment for guests. You will lead, train, and supervise the housekeeping team while enforcing safety and sanitation standards for guest rooms and public spaces.

Responsibilities include managing budget and supplies, coordinating schedules, and aiming to improve guest satisfaction.