Lead Housekeeping Manager - Guest Experience

Raleigh North Hills Hilton; Raleigh (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Hotel Housekeeping Manager to oversee the housekeeping department at a Raleigh, NC property. Lead and train staff, ensure clean, safe guest areas, and manage budget and supplies to support guest satisfaction.

The role requires strong leadership, safety focus, and excellent communication. Operations run 24/7 with shifts that vary, and adherence to brand standards is essential.

Qualifications

• High School diploma or equivalent required.
• Must have Hotel Housekeeping Manager experience.
• Effective listening and clear communication with coworkers and guests.
• Commitment to excellent customer service.
• Excellent verbal and written communication and interpersonal skills.
• Flexible to manage multiple tasks and operate under pressure.

Responsibilities

• Oversee housekeeping department and ensure clean, safe environment for guests.
• Lead, train, and supervise housekeeping staff and ensure safety and sanitation standards.
• Assist with budget and supplies allocation for the housekeeping department.
• Monitor staff performance and ensure adherence to policies.
• Inspect guest rooms and public areas for cleanliness and safety.
• Prepare schedules based on occupancy and assign duties to associates.
• Maintain inventory and submit periodic inventory orders.

Skills

Leadership

Communication

Guest service

Flexibility under pressure

Education

High School diploma or equivalent

Job description

Driftwood Hospitality Management is seeking a Hotel Housekeeping Manager to oversee the housekeeping department at a Raleigh, NC property. Lead and train staff, ensure clean, safe guest areas, and manage budget and supplies to support guest satisfaction.

The role requires strong leadership, safety focus, and excellent communication. Operations run 24/7 with shifts that vary, and adherence to brand standards is essential.