Senior Housekeeping Leader – Elevate Guest Experience

Driftwood Hospitality Management; Raleigh (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Hotel Housekeeping Manager in Raleigh, NC. You will lead and train the housekeeping team, ensuring a clean, safe environment for guests and adherence to brand standards.

The role requires strong leadership, passion for service, and the ability to manage budgets and schedules. This position operates 24/7 shifts and may require flexible hours.

Qualifications

• High School diploma or equivalent required.
• Must have Hotel Housekeeping Manager experience.
• Excellent communication and interpersonal skills.
• Flexible enough to manage multiple tasks.
• Works effectively under pressure and with distractions.

Responsibilities

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with brand standards and DHM core values.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance, and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Maintain departmental expenses in line with budget as described by General Manager.
• Ensure compliance with specific brand standards.

Skills

Communication skills

Interpersonal skills

Multitasking

Patience

Customer service

Education

High School diploma or equivalent

Job description

Driftwood Hospitality Management is seeking a Hotel Housekeeping Manager in Raleigh, NC. You will lead and train the housekeeping team, ensuring a clean, safe environment for guests and adherence to brand standards.

The role requires strong leadership, passion for service, and the ability to manage budgets and schedules. This position operates 24/7 shifts and may require flexible hours.