Hotel Guest Room Quality Lead

ViziRecruiter,LLC.; Lake Charles, Northern (LA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

PENN Entertainment is seeking an energetic housekeeping professional to help maintain high cleanliness standards across guest rooms and public areas. You will lead floor teams, perform inspections, and ensure rooms are ready for occupancy with meticulous attention to detail.

Ideal candidates have a High School Diploma, 1–2 years of housekeeping experience, and strong communication skills in English. The role requires organization, confidentiality, and teamwork within the hotel operations.

Qualifications

• High School Diploma or equivalent required; some college or industry experience preferred.
• One to two years of hotel housekeeping or related experience required.
• Knowledge of Housekeeping/Laundry/Hotel department policies and procedures.
• Strong written and verbal communication skills; fluent and literate in English.
• Ability to learn detailed inspection routines.
• Strong leadership skills.

Responsibilities

• Inspects guest rooms for cleanliness and quality, ensuring property standards are met or exceeded.
• Reports rooms ready for occupancy.
• Ensures rooms, linens, service landings, guest landings, vending area, stairwells, elevator, maid carts, distribution carts, and equipment are set up as per SOPs.
• Conducts daily shift pre-shifts, uniform inspection, and directs actions of all floor personnel.
• Reports deficiencies and coordinates with Engineering for maintenance and repairs.
• Updates training on safe usage of cleaning solutions and equipment.
• Maintains accuracy of room status in the computer system and boards.
• Communicates with other departments to accomplish tasks.
• Verifies inventory and arrival of orders; manages floor stock deliveries.
• Assists management with coaching sessions or additional training.
• Assists with cleaning rooms and dispatch when needed.
• Maintains confidentiality in all company matters.

Skills

Housekeeping

Leadership

Communication

Teamwork

Education

High School Diploma

Industry experience

Job description

PENN Entertainment is seeking an energetic housekeeping professional to help maintain high cleanliness standards across guest rooms and public areas. You will lead floor teams, perform inspections, and ensure rooms are ready for occupancy with meticulous attention to detail.

Ideal candidates have a High School Diploma, 1–2 years of housekeeping experience, and strong communication skills in English. The role requires organization, confidentiality, and teamwork within the hotel operations.