Executive Housekeeper — Hotel Operations Leader

Live! Casino & Hotel Philadelphia; Philadelphia (Philadelphia County); On-site; USD 55,000 - 85,000; Full time

Job summary

Live! Casino & Hotel Philadelphia is seeking an Executive Housekeeper to lead daily housekeeping operations, ensuring top-tier cleanliness and guest satisfaction across guest rooms, public areas, and back-of-house spaces.

The role requires strong leadership, staff coaching, effective communication, and the ability to manage multiple priorities under pressure while maintaining safety standards and company procedures.

Qualifications

• 4-year degree or equivalent management experience.
• Strong leadership and team management abilities.
• Excellent communication and guest-service skills.
• Ability to work under pressure and manage multiple priorities.
• Knowledge of hospitality standards and safety protocols.

Responsibilities

• Oversees daily housekeeping operations across guest rooms, public areas, and back of house.
• Develops staff through coaching, training, and performance reviews.
• Maintains cleanliness standards and safety with equipment and supplies.
• Ensures guest satisfaction and handles guest issues professionally.
• Collaborates with maintenance for asset upkeep.

Skills

Leadership

Communication

Problem Solving

Organizational Skills

Guest Service

Confidentiality

English Proficiency

Education

Bachelor's degree or equivalent management experience

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Job description

Live! Casino & Hotel Philadelphia is seeking an Executive Housekeeper to lead daily housekeeping operations, ensuring top-tier cleanliness and guest satisfaction across guest rooms, public areas, and back-of-house spaces.

The role requires strong leadership, staff coaching, effective communication, and the ability to manage multiple priorities under pressure while maintaining safety standards and company procedures.