Senior Host Communications Strategist

Airbnb; United States; Teletrabalho; USD 196 000 - 245 000; Tempo integral

Resumo da oferta

Airbnb is seeking a Senior Host Communications Strategy Lead in San Francisco to shape messaging for new features and programs. You will own launch communications, set KPI goals with data scientists, and oversee campaigns across email, social, and in-product channels.

You will work with product design, content, and marketing to ensure host-centric narratives, guiding both proactive and reactive communications while championing the community.

Qualificações

• 12+ years of marketing or communications experience at a tech company or startup.
• Strong writing and editorial skills; exceptional written communication.
• Ability to translate complex product features into clear narratives.
• Portfolio of writing work to share with stakeholders.
• Leadership of cross-functional initiatives and teams.
• Experience guiding creative agencies and external partners.
• Passion for Airbnb and its host community is a plus.

Responsabilidades

• Own positioning and launch communications for new features and product updates.
• Set engagement goals and develop KPI frameworks with data scientists.
• Develop campaigns and messaging decks; oversee execution (writing, creative).
• Identify key audiences and build aligned plans.
• Collaborate with channel owners to define editorial approach and feedback.
• Create proactive and reactive communications plans.
• Report on reach, engagement, and business metrics; share sentiment dashboards.
• Champion the community and user in decision making.
• Lead cross-functional collaboration between product design, content strategy, and marketing.

Conhecimentos

Strategic communications

Written communication

Cross-functional leadership

Campaign planning

Data-driven marketing

AI tools

Editorial acumen

Product marketing

Host community knowledge

Portfolio / writing samples

Descrição da oferta de emprego

Airbnb is seeking a Senior Host Communications Strategy Lead in San Francisco to shape messaging for new features and programs. You will own launch communications, set KPI goals with data scientists, and oversee campaigns across email, social, and in-product channels.

You will work with product design, content, and marketing to ensure host-centric narratives, guiding both proactive and reactive communications while championing the community.