Senior Host Communications Strategy Lead

Airbnb; United States; Remote; USD 196.000 - 245.000; Vollzeit

Zusammenfassung

Airbnb is seeking a Senior Host Communications Strategy Lead in San Francisco to shape messaging for new features and programs. You will own launch communications, set KPI goals with data scientists, and oversee campaigns across email, social, and in-product channels.

You will work with product design, content, and marketing to ensure host-centric narratives, guiding both proactive and reactive communications while championing the community.

Qualifikationen

• 12+ years of marketing or communications experience at a tech company or startup.
• Strong writing and editorial skills; exceptional written communication.
• Ability to translate complex product features into clear narratives.
• Portfolio of writing work to share with stakeholders.
• Leadership of cross-functional initiatives and teams.
• Experience guiding creative agencies and external partners.
• Passion for Airbnb and its host community is a plus.

Aufgaben

• Own positioning and launch communications for new features and product updates.
• Set engagement goals and develop KPI frameworks with data scientists.
• Develop campaigns and messaging decks; oversee execution (writing, creative).
• Identify key audiences and build aligned plans.
• Collaborate with channel owners to define editorial approach and feedback.
• Create proactive and reactive communications plans.
• Report on reach, engagement, and business metrics; share sentiment dashboards.
• Champion the community and user in decision making.
• Lead cross-functional collaboration between product design, content strategy, and marketing.

Kenntnisse

Strategic communications

Written communication

Cross-functional leadership

Campaign planning

Data-driven marketing

AI tools

Editorial acumen

Product marketing

Host community knowledge

Portfolio / writing samples

Jobbeschreibung

Senior Host Communications Strategy Lead

San Francisco, United States

Role overview

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Airbnb's mission is to create a world where anyone can belong anywhere. We are building an end-to-end travel platform that supports every part of a trip, grounded in trust, belonging, and human connection.

Hosts are at the center of everything we do. Airbnb creates opportunities for millions of hosts to build businesses, form relationships, and positively impact their communities. The Airbnb Community team treats hosts as true partners by fostering connection, supporting their growth and success, and incorporating host feedback into products, policies, and platform evolution.

The Difference You Will Make

The ideal candidate will have a blend of strategic communications and marketing backgrounds, as well as experience collaborating with both technical and creative teams. We are looking for a fantastic writer with a sharp eye for messaging and positioning, as well as a deep understanding of email marketing, social, in-product channels. They are fluent with AI tools and use them daily to move faster, whether drafting, iterating on a brief/creative, or analyzing sentiment and performance. They are as comfortable building a campaign themselves as they are directing one. They will bring a tremendous passion for Airbnb's mission, empathy and understanding of our community, and a go-getter approach. This role will bring together traditional product marketing and communications skills to drive adoption for key products and features, foster host success, and engender trust in Airbnb as hosts' platform of choice.

A Typical Day

• Own positioning and launch communications plans for new features, products and corporate/community updates.
• Establish engagement and business goals for key announcements and campaigns. Work with analysts and data scientists to develop KPI and measurement frameworks.
• Develop campaigns, draft messaging frameworks and positioning decks, and oversee communications execution (including writing, creative, etc).
• Identify key audiences and segments to focus on, and build plans that support these goals.
• Work in partnership with owned one-way and two-way channel owners (Community Center, Resource Center, social, CX, email) to define editorial approach and messaging, then manage campaign-related feedback to the business to inform decision making.
• Develop proactive and reactive communications plans.
• Work with channel owners to report out on key reach and engagement metrics as well as relevant business metrics. Partner with the ops team to manage & distribute sentiment dashboards, both announcement-specific and ongoing.
• Champion the community and user in all decisions.
• Oversee creative collaboration between product design, content strategy, community and marketing teams.
• Serve as both an individual contributor and a cross-functional leader.

Your Expertise

• 12+ years experience in marketing or communications, at a world class tech company or startup. Experience in platform or community-driven businesses is a plus.
• Best-in-class verbal and written communicator. Strong writing background and editorial acumen a must.
• Ability to translate complicated product features and complex community policies (reviews, fees, cancellation policies) into clear, compelling narratives.
• Writing samples and/or a portfolio of work to share.
• Ability to lead and drive initiatives across a matrixed organization, solve problems and influence cross-functional teams.
• Experience managing through cross functional teams.
• Versed in product strategy, design and development principles and processes.
• Managed creative agencies and led creative production.
• Conducted, synthesized and applied user insights, research and testing to marketing strategy.
• Passion for Airbnb. Airbnb hosts are preferred.

Your Location

Due to the nature of this position, the successful applicant will need to be based in California or PST time zone to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [e-mail]. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity

Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.

How We'll Take Care of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range $196,000—$245,000 USD