Senior Hospitality Leader - Guest Experience & Operations

PINSTACK; Westlake (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401K

PTO

Competitive salary

Fun workplace

Job summary

PINSTACK in Westlake, TX seeks a dynamic, hands-on manager to lead our high-energy dining and entertainment venue. You will oversee front-of-house, kitchen, bowling, arcade, and guest services, shaping the guest experience while upholding PINSTACK standards.

You’ll recruit, train, coach, and develop a team, manage daily operations, ensure safety and compliance, and drive revenue through effective labor and cost controls in a fast-paced environment.

Qualifications

• 1+ years of management experience in hospitality, entertainment, food service, or a similar industry.
• Strong leadership skills with a track record of building and motivating teams.
• Excellent customer service and communication abilities.

Responsibilities

• Lead by Example: Inspire, motivate, and manage team members across all areas, including front-of-house, kitchen, bowling, arcade, and guest services.
• Team Development: Recruit, hire, train, and develop team members. Provide ongoing coaching and performance feedback to build a positive, engaged team culture.
• Culture Keeper: Keep company culture front and center in all decision-making based on PINSTACK Mission and Values.
• Guest Experience: Ensure every guest receives outstanding service by maintaining high standards for cleanliness, safety, and hospitality throughout the venue.
• Operations Management: Oversee daily operations, including opening/closing procedures, scheduling, inventory management, and equipment maintenance.
• Food & Beverage Oversight: Manage food service operations, ensuring quality control, food safety compliance, and efficient kitchen performance.
• Amusement Oversight: Manage amusement operations, ensuring all equipment functionality, attractions safety compliance, and merchandising is to standards.
• Safety & Compliance: Maintain a safe, clean, and compliant environment by enforcing company policies, local laws, and health and safety regulations.
• Financial Accountability: Monitor and manage budgets, labor costs, and expenses. Analyze sales reports and take action to meet or exceed revenue targets.
• Problem Solving: Address and resolve guest concerns, employee issues, and operational challenges with professionalism and solution-oriented approach.

Skills

Team leadership

Customer service

Operations management

Communication

Food & beverage ops

Job description

PINSTACK in Westlake, TX seeks a dynamic, hands-on manager to lead our high-energy dining and entertainment venue. You will oversee front-of-house, kitchen, bowling, arcade, and guest services, shaping the guest experience while upholding PINSTACK standards.

You’ll recruit, train, coach, and develop a team, manage daily operations, ensure safety and compliance, and drive revenue through effective labor and cost controls in a fast-paced environment.