Dynamic Hospitality Leader — Entertainment Venue Ops

PINSTACK; Plano (TX); On-site; USD 70,000 - 98,000; Full time

Benefits offered by this job

401K

Paid time off

Job summary

PINSTACK in Plano, TX, is seeking dynamic, hands-on managers to oversee a premier dining and entertainment venue that blends bowling, laser tag, arcade games, and interactive experiences. You’ll lead front-of-house, kitchen, bowling, arcade, and guest services while driving guest satisfaction, safety, and financial performance.

The role requires strong leadership, excellent customer service, and the ability to thrive in a fast-paced setting.

Qualifications

• 1+ years of management experience in hospitality, entertainment, food service, or a similar industry.
• Strong leadership skills with a track record of building and motivating teams.
• Excellent customer service and communication abilities.
• Experience managing food and beverage operations is highly preferred.
• Ability to thrive in a fast-paced, dynamic environment.
• Familiarity with basic financial reporting.
• Flexibility to work evenings, weekends, and holidays as required.
• Must obtain Manager Food Handler and/or TABC certifications

Responsibilities

• Lead by Example: Inspire, motivate, and manage team members across all areas, including front-of-house, kitchen, bowling, arcade, and guest services.
• Team Development: Recruit, hire, train, and develop team members. Provide ongoing coaching and performance feedback to build a positive, engaged team culture.
• Culture Keeper: Keep company culture front and center in all decision-making based in the PINSTACK Mission and Values.
• Guest Experience: Ensure every guest receives outstanding service by maintaining high standards for cleanliness, safety, and hospitality throughout the venue.
• Operations Management: Oversee daily operations, including opening/closing procedures, scheduling, inventory management, and equipment maintenance.
• Food & Beverage Oversight: Manage food service operations, ensuring quality control, food safety compliance, and efficient kitchen performance.
• Amusement Oversight: Manage amusement operations, ensuring all equipment functionality, attractions safety compliance, and merchandising is to standards.
• Safety & Compliance: Maintain a safe, clean, and compliant environment by enforcing company policies, local laws, and health and safety regulations.
• Financial Accountability: Monitor and manage budgets, labor costs, and expenses. Analyze sales reports and take action to meet or exceed revenue targets.
• Problem Solving: Address and resolve guest concerns, employee issues, and operational challenges with professionalism and a solution‑oriented approach.

Skills

Leadership

Guest service

Operations management

Team development

Tools

POS systems

Job description

PINSTACK in Plano, TX, is seeking dynamic, hands-on managers to oversee a premier dining and entertainment venue that blends bowling, laser tag, arcade games, and interactive experiences. You’ll lead front-of-house, kitchen, bowling, arcade, and guest services while driving guest satisfaction, safety, and financial performance.

The role requires strong leadership, excellent customer service, and the ability to thrive in a fast-paced setting.