Salaried Leadership

PINSTACK; Charlotte (NC); Vor Ort; USD 50.000 - 75.000; Vollzeit

Benefits dieser Stelle

Competitive salary

401K

PTO

Zusammenfassung

PINSTACK is a premier bowling and entertainment venue in Charlotte, North Carolina, seeking dynamic, hands-on managers to lead our high-energy dining and entertainment destination. You will oversee operations across front-of-house, kitchen, bowling, arcade, and guest services, shaping the guest experience with a focus on safety and hospitality.

Join a team that values culture, performance, and accountability.

Qualifikationen

• 1+ years of management experience in hospitality or entertainment.
• Strong leadership and team development skills.
• Excellent customer service and communication abilities.
• Experience managing food and beverage operations preferred.
• Ability to thrive in a fast-paced environment.
• Familiarity with basic financial reporting.
• Flexibility to work evenings, weekends, and holidays.
• Manager Food Handler and/or TABC certifications required.

Aufgaben

• Lead and motivate front-of-house, kitchen, bowling, arcade, and guest services teams.
• Recruit, hire, train, and coach staff to build a positive culture.
• Maintain high standards for cleanliness, safety, and hospitality.
• Oversee daily operations, scheduling, inventory, and equipment maintenance.
• Manage food & beverage operations and ensure quality and safety.
• Oversee amusements, attractions safety, and merchandising.
• Monitor budgets and labor costs to meet revenue targets.
• Address guest concerns and resolve issues professionally.

Kenntnisse

Leadership

Customer service

Team development

Operations management

Budgeting

Jobbeschreibung

We are seeking dynamic, hands-on managers to lead our high-energy dining and entertainment venue. PINSTACK is a premier state-of-the-art bowling and active entertainment destination. From VIP Bowling experiences to laser tag, bumper cars, high-ropes course, rock-climbing wall, plus hundreds of interactive games and simulator technology, PINSTACK provides indoor fun and dining for millions of guests annually. A modern American restaurant offers an elevated dining experience before or after gaming. The “Bowl Bar”, located right next to the bowling lanes, has 24 beers and 12 wines on tap, top-shelf craft cocktails, adult shakes and 32-oz Stacked Shakes.

Key Responsibilities

• Lead by Example: Inspire, motivate, and manage team members across all areas, including front-of-house, kitchen, bowling, arcade, and guest services.
• Team Development: Recruit, hire, train, and develop team members. Provide ongoing coaching and performance feedback to build a positive, engaged team culture.
• Culture Keeper: Keep company culture front and center in all decision-making based in the PINSTACK Mission and Values.
• Guest Experience: Ensure every guest receives outstanding service by maintaining high standards for cleanliness, safety, and hospitality throughout the venue.
• Operations Management: Oversee daily operations, including opening/closing procedures, scheduling, inventory management, and equipment maintenance.
• Food & Beverage Oversight: Manage food service operations, ensuring quality control, food safety compliance, and efficient kitchen performance.
• Amusement Oversight: Manage amusement operations, ensuring all equipment functionality, attractions safety compliance, and merchandising is to standards.
• Safety & Compliance: Maintain a safe, clean, and compliant environment by enforcing company policies, local laws, and health and safety regulations.
• Financial Accountability: Monitor and manage budgets, labor costs, and expenses. Analyze sales reports and take action to meet or exceed revenue targets.
• Problem Solving: Address and resolve guest concerns, employee issues, and operational challenges with professionalism and a solution-oriented approach.

As a leader in our venue, you'll have the opportunity to shape the guest experience and create lasting memories for our community. We offer a competitive salary, benefits, 401K, PTO, and a fun, energetic workplace where no two days are the same!

Requirements

• 1+ years of management experience in hospitality, entertainment, food service, or a similar industry.
• Strong leadership skills with a track record of building and motivating teams.
• Excellent customer service and communication abilities.
• Experience managing food and beverage operations is highly preferred.
• Ability to thrive in a fast-paced, dynamic environment.
• Familiarity with basic financial reporting.
• Flexibility to work evenings, weekends, and holidays as required.
• Must obtain Manager Food Handler and/or TABC certifications**