Full-Time Patient & Family Concierge, Senior

Pittsburgh Tomorrow; Pittsburgh (Allegheny County); On-site; USD 36,000 - 56,000; Full time

Job summary

UPMC is seeking a Full-Time Patient & Family Concierge, Senior at UPMC Passavant to support administrative tasks, patient admissions, charting, and coordination of tests and transports. The role includes greeting guests, directing to services, and ensuring confidential handling of patient information.

It requires a high school diploma or equivalent and 6 months of concierge experience. Shifts include daylight, evening, weekend, and holiday hours, with compensation based on education and

Qualifications

• High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.
• 6 months of experience as a Patient & Family Concierge or equivalent
• Demonstrated competency in all responsibilities of Patient & Family Concierge role
• Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance
• Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times
• Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges
• Ability to follow written and verbal instructions
• Licensure, Certifications, and Clearances: Act 34

Responsibilities

• Handle department administrative tasks: answer phones, transfer calls, print reports, enter and communicate physician orders, distribute mail, and check crash carts.
• Coordinate patient tests, procedures, and transports; complete errands; order and maintain CyraCom equipment; assign Responder 5 and phones.
• Build and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request.
• Complete patient admissions, discharges, and transfers through the electronic health record.
• Update Bedboards and communicate changes; place work orders or contact Biotronics for equipment issues.
• Greet and assist hospital guests; provide directions and information; use computers for patient information while respecting confidentiality.
• Safely transport patients and equipment; deliver supplies and record transportation data; report activities to the manager.
• Order and organize supplies; maintain inventory and check expiration dates; monitor and stock patient and supply areas.
• Respond to call lights and assist patients; round hourly and distribute care plans; perform audits and update bulletin boards; follow mandatory reporting procedures.

Education

High School diploma or GED

Job description

Join Our Community!

Are you passionate about the patient experience and seeking growth opportunities? UPMC is dedicated to providing each patient with the right care, in the right way, at the right time, every time. Our Patient and Family Concierges are essential partners in that mission, enhancing the patient experience at UPMC with positivity and integrity. Join us as we provide Life Changing Medicine to our community.

Position:Full-Time Patient and Family Concierge, Senior
Department:3 Main Acute Care
Location:UPMC Passavant
Shifts:Daylight, evening, weekend, and holiday shifts. Hours vary by unit.

**Title and salary are based on education and experience.

Responsibilities

The primary function of the Patient & Family Concierge, Senior is administrative. Duties will include the following:

• Handle department administrative tasks: answer phones, transfer calls, print reports, enter and communicate physician orders, distribute mail, and check crash carts.


• Coordinate patient tests, procedures, and transports; complete errands; order and maintain CyraCom equipment; assign Responder 5 and phones.


• Build and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request.


• Complete patient admissions, discharges, and transfers through the electronic health record.


• Update Bedboards and communicate changes; place work orders or contact Biotronics for equipment issues.

The secondary function of the Patient & Family Concierge, Senior is as a Patient & Family Concierge, which may include the following duties:

Destination Coordinator

• Greet and assist hospital guests.


• Provide directions and information.


• Use computers for patient information while respecting confidentiality.

EVS Associate

• Clean assigned areas and remove trash.


• Make beds and ensure cleanliness.


• Report issues to the supervisor.

Transporter

• Safely transport patients and equipment.


• Deliver supplies and record transportation data.


• Report activities to the manager.

Supply & Equipment Management

• Order and organize supplies.


• Maintain inventory and check expiration dates.


• Monitor and stock patient and supply areas.

Patient Care Support

• Respond to call lights and assist patients.


• Round hourly and distribute care plans.


• Perform audits and update bulletin boards.


• Follow mandatory reporting procedures.

Note: All competencies must be achieved. The above statements are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all duties, responsibilities, knowledge, skills, abilities, and working conditions associated with the role.

• High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.




• 6 months of experience as a Patient & Family Concierge or equivalent




• Demonstrated competency in all responsibilities of Patient & Family Concierge role




• Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance




• Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times




• Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges




• Ability to follow written and verbal instructions

Licensure, Certifications, and Clearances

• Act 34

UPMC is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.