Front Office Medical Patient Access Specialist (On-site, Pittsburgh, PA 15219 - Downtown)

Novus Group; Pittsburgh (Allegheny County); On-site; USD 27,000 - 31,000; Full time

Benefits offered by this job

Day-one medical, dental, and vision

Wellness resources

Paid time off

Paid holidays

Retirement program

Job summary

Novus Group is seeking an on-site Front Office Medical Patient Access Specialist in Pittsburgh, PA. This full-time role starts with a base pay range of $19.60–$22.26 per hour, with the potential to progress to $30.25 per hour through performance and tenure.

The position requires a high school diploma or GED and at least two years in a medical office or patient billing environment. Strong typing, medical terminology knowledge, and experience with EHR systems (Epic/Medipac) and patient portals are

Qualifications

• High school diploma or GED required.
• Two years of experience in a medical office or patient billing.
• Proficient typing skills and basic PC/software knowledge; experience with EHR systems and patient portals preferred.

Responsibilities

• Provide warm front-office reception for patients and assist with check-in/check-out.
• Verify demographics and insurance details, collect copays, and guide patients to financial resources.
• Schedule follow-up appointments and coordinate care connectivity with ancillary services.
• Handle administrative tasks, triage calls, and maintain a patient-centered environment.

Skills

Typing skills

Interpersonal communication

Medical terminology

Education

High school diploma or GED

Tools

Epic/Medipac

Electronic Health Records

Patient portals

Job description

Front Office Medical Patient Access Specialist(On-site, Pittsburgh, PA 15219- Downtown)

Job Type:Full-Time, Direct-Hire (Permanent placement on company payroll with full benefits; not a temporary job)

Location:Pittsburgh, PA 15219

Schedule:Full-Time, Day Shift (Monday–Friday daylight schedule; no evenings, weekends, or holidays required)

Work Arrangement:On-site

New Hire Starting Base Pay:$19.60 – $22.26 per hour (Starting placement within the range is determined by direct medical office, patient registration, billing, or customer service experience.)

Future Earning Potential:Position hourly rate progresses up to $30.25 per hour over time through performance, tenure, and administrative career ladder advancement.

Mandatory Qualifications

• Education:High school diploma or GED equivalent required.
• Experience:Two (2) years of experience in a medical officeorpatient billingrequired.
• Systems Knowledge & Technical Skills:Proficient typing skills; experience with personal computer applications, office equipment, electronic health records systems (Epic/Medipac preferred), and patient portal platforms.
• Core Competencies:Knowledge of medical terminology preferred; strong interpersonal and communication skills; ability to manage day-to-day administrative needs in a fast-paced specialty practice environment.

How You'll Make an Impact

• Patient Arrival & Front Office Reception:Provide a warm greeting for all patients, assist with desk check-in/check-out, support self-arrival technology and biometric registration, and promote patient portal onboarding.
• Patient Registration & Financial Navigation:Confirm and update demographic and insurance coverage information, verify insurance benefits via online platforms or telephone inquiries, collect copayments/financial obligations at point-of-service, obtain HIPAA consent signatures, and connect patients to financial advocacy resources.
• Scheduling & Continuum of Care:Schedule follow-up appointments within the practice and connect patients to ancillary service scheduling resources at checkout to ensure seamless continuity of care.
• Administrative & Service Excellence:Answer and triage incoming telephone calls to clinical providers or departments, perform medical record scanning/faxing, practice service recovery principles when expectations are not met, and maintain a patient-centered environment.

What We Offer

• Education & Career Growth:Structured administrative career ladder pathways, internal training programs, and professional development support.
• Health & Well-Being:Immediate comprehensive medical, dental, and vision coverage options starting day one, plus employee wellness resources.
• Work-Life Balance & Time Off:Guaranteed Monday through Friday daylight schedule with no evening or weekend shifts, generous paid time off (PTO), and paid holidays.
• Perks & Compensation:Competitive base pay progression, merit opportunities, and an exceptional employer-matched retirement program.