Patient & Family Concierge, Senior

UPMC; Pittsburgh (Allegheny County); Presencial; USD 21 000 - 29 000; Tempo parcial

Resumo da oferta

UPMC is seeking a Part-Time Senior Patient & Family Concierge at 6 Pavilion Med/Surg Oncology (UPMC Passavant). You will support patient and family needs, coordinate tests and transports, manage admissions/discharges, and perform essential administrative tasks in a fast-paced hospital setting.

The role requires a High School diploma or GED and 6 months of related experience, with a focus on delivering exceptional patient care and confidentiality.

Qualificações

• High School diploma or GED required.
• 6 months of experience as a Patient & Family Concierge or equivalent.
• Demonstrated competency in all responsibilities of Patient & Family Concierge role.
• Desire, drive, and compassion needed to provide an exceptional patient and family experience.
• Ability to follow written and verbal instructions.
• Completion of 1 annual contribution from hospital/department committee participation, departmental project, peer interviewer, onboarding/precepting of other Experience Concierges.

Responsabilidades

• Handle department administrative tasks: answer phones, transfer calls, print reports, enter and communicate physician orders, distribute mail, and check crash carts.
• Coordinate patient tests, procedures, and transports; complete errands; order and maintain CyraCom equipment; assign Responder 5 and phones.
• Build and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request.
• Complete patient admissions, discharges, and transfers through the electronic health record.
• Update Bedboards and communicate changes; place work orders or contact Biotronics for equipment issues.
• Greet and assist hospital guests.
• Provide directions and information.
• Use computers for patient information while respecting confidentiality.
• Clean assigned areas and remove trash.
• Make beds and ensure cleanliness.
• Report issues to the supervisor.
• Safely transport patients and equipment.
• Deliver supplies and record transportation data.
• Report activities to the manager.
• Order and organize supplies.
• Maintain inventory and check expiration dates.
• Monitor and stock patient and supply areas.
• Respond to call lights and assist patients.
• Round hourly and distribute care plans.
• Perform audits and update bulletin boards.
• Follow mandatory reporting procedures.
• Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned.

Formação académica

High School diploma or GED

Descrição da oferta de emprego

Join Our Community!

Are you passionate about the patient experience and seeking growth opportunities? UPMC is dedicated to providing each patient with the right care, in the right way, at the right time, every time. Our Patient & Family Concierges are essential partners in that mission, enhancing the patient experience at UPMC with positivity and integrity. Join us as we provide Life Changing Medicine to our community.

Position:

Part-Time Patient & Family Concierge, Senior

Department:

6 Pavilion Med/Surg Oncology

Location:

UPMC Passavant

Shifts:

Daylight, evening, weekend, and holiday shifts. Hours vary by unit.

Salary and Education:

• Title and salary are based on education and experience.

Responsibilities:

• Handle department administrative tasks: answer phones, transfer calls, print reports, enter and communicate physician orders, distribute mail, and check crash carts.
• Coordinate patient tests, procedures, and transports; complete errands; order and maintain CyraCom equipment; assign Responder 5 and phones.
• Build and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request.
• Complete patient admissions, discharges, and transfers through the electronic health record.
• Update Bedboards and communicate changes; place work orders or contact Biotronics for equipment issues.

Secondary functions include:

Destination Coordinator:

• Greet and assist hospital guests.
• Provide directions and information.
• Use computers for patient information while respecting confidentiality.

EVS Associate:

• Clean assigned areas and remove trash.
• Make beds and ensure cleanliness.
• Report issues to the supervisor.

Transporter:

• Safely transport patients and equipment.
• Deliver supplies and record transportation data.
• Report activities to the manager.

Supply & Equipment Management:

• Order and organize supplies.
• Maintain inventory and check expiration dates.
• Monitor and stock patient and supply areas.

Patient Care Support:

• Respond to call lights and assist patients.
• Round hourly and distribute care plans.
• Perform audits and update bulletin boards.
• Follow mandatory reporting procedures.
• Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned.
• High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.
• 6 months of experience as a Patient & Family Concierge or equivalent
• Demonstrated competency in all responsibilities of Patient & Family Concierge role
• Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance
• Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times
• Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges
• Ability to follow written and verbal instructions

Licensure, Certifications, and Clearances:

• Act 34