Full-Time Patient & Family Concierge, Senior

UPMC; Pittsburgh (Allegheny County); On-site; USD 25,000 - 36,000; Full time

Job summary

UPMC Passavant seeks a Senior Patient and Family Concierge to support the 4 Pavilion Stepdown Unit. This administrative-focused role partners with clinical teams to streamline admissions, transports, charting, and patient flow while maintaining confidentiality and a welcoming environment for families.

Shifts include daylight, evening, weekends, and holidays; hours vary by unit. Responsibilities cover answering phones, coordinating tests and transfers, updating bedboards, and ensuring equipment

Responsibilities

• Handle department administrative tasks: answer phones, transfer calls, print reports, enter and communicate physician orders, distribute mail, and check crash carts.
• Coordinate patient tests, procedures, and transports; complete errands; order and maintain CyraCom equipment; assign Responder 5 and phones.
• Build and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request.
• Complete patient admissions, discharges, and transfers through the electronic health record.
• Update Bedboards and communicate changes; place work orders or contact Biotronics for equipment issues.
• Destination Coordinator: Greet and assist hospital guests; provide directions and information; use computers for patient information while respecting confidentiality.
• EVS Associate: Clean assigned areas and remove trash; make beds and ensure cleanliness; report issues to the supervisor.
• Transporter: Safely transport patients and equipment; deliver supplies and record transportation data; report activities to the manager.
• Supply & Equipment Management: Order and organize supplies; maintain inventory and check expiration dates; monitor and stock patient and supply areas.
• Patient Care Support: Respond to call lights and assist patients; round hourly and distribute care plans; perform audits and update bulletin boards; follow mandatory reporting procedures.

Job description

Join Our Community!

Are you passionate about the patient experience and seeking growth opportunities? UPMC is dedicated to providing each patient with the right care, in the right way, at the right time, every time. Our Patient and Family Concierges are essential partners in that mission, enhancing the patient experience at UPMC with positivity and integrity. Join us as we provide Life Changing Medicine to our community.

Position: Full-Time Patient and Family Concierge, Senior

Department: 4 Pavilion Stepdown Unit

Location: UPMC Passavant

Shifts: Daylight, evening, weekend, and holiday shifts. Hours vary by unit.

Title and salary are based on education and experience.

Responsibilities:

The primary function of the Patient & Family Concierge, Senior is administrative. Duties will include the following:

• Handle department administrative tasks: answer phones, transfer calls, print reports, enter and communicate physician orders, distribute mail, and check crash carts.
• Coordinate patient tests, procedures, and transports; complete errands; order and maintain CyraCom equipment; assign Responder 5 and phones.
• Build and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request.
• Complete patient admissions, discharges, and transfers through the electronic health record.
• Update Bedboards and communicate changes; place work orders or contact Biotronics for equipment issues.

The secondary function of the Patient & Family Concierge, Senior is as a Patient & Family Concierge, which may include the following duties:

Destination Coordinator:

• Greet and assist hospital guests.
• Provide directions and information.
• Use computers for patient information while respecting confidentiality.

EVS Associate:

• Clean assigned areas and remove trash.
• Make beds and ensure cleanliness.
• Report issues to the supervisor.

Transporter:

• Safely transport patients and equipment.
• Deliver supplies and record transportation data.
• Report activities to the manager.

Supply & Equipment Management:

• Order and organize supplies.
• Maintain inventory and check expiration dates.
• Monitor and stock patient and supply areas.

Patient Care Support:

• Respond to call lights and assist patients.
• Round hourly and distribute care plans.
• Perform audits and update bulletin boards.
• Follow mandatory reporting procedures.

Note: All competencies must be achieved. The above statements are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all duties, responsibilities, knowledge, skills, abilities, and working conditions associated with the role.