Remote Senior Customer Success Manager - Higher Ed

Workday, Inc.; United States; Hybrid; USD 114,000 - 171,000; Full time

Job summary

Workday, Inc. in the United States is seeking a Senior Customer Success Manager to guide large higher education institutions through adoption, renewal, and expansion of HCM, Financials, and Student solutions.

You will align executive strategy with product roadmaps and drive cross-functional collaboration. You will build trusted advisor relationships with university leaders, manage portfolio health, and lead initiatives that accelerate value realization and campus growth.

Qualifications

• 8+ years of enterprise Customer Success, consulting, or account management in Higher Education settings.
• 5+ years of functional domain experience with HCM, Financials, or Student software.
• 1+ year of monitoring customer telemetry data and accelerating feature usage to secure renewals and expansion.
• Bachelor degree or equivalent; business or technical degree preferred.
• Willingness to travel up to 30%.

Responsibilities

• Retain and expand a portfolio of 20-25 higher education institutions with renewals and expansion paths.
• Serve as strategic liaison between university leadership and product management to convey roadmap feedback.
• Lead escalation and issue resolution with client PMs and executive leadership.
• Define and accelerate value adoption paths within 90 days to drive quantifiable wins.
• Incorporate Human-AI workflows into portfolio management to deliver personalized journeys.
• Collaborate cross-functionally with Sales, Services, and Product teams.

Skills

Enterprise CS leadership

Higher Education domain

Executive relationship building

Customer telemetry & adoption

Education

Bachelor degree or equivalent

Job description

Workday, Inc. in the United States is seeking a Senior Customer Success Manager to guide large higher education institutions through adoption, renewal, and expansion of HCM, Financials, and Student solutions.

You will align executive strategy with product roadmaps and drive cross-functional collaboration. You will build trusted advisor relationships with university leaders, manage portfolio health, and lead initiatives that accelerate value realization and campus growth.