Senior Healthcare Customer Success Leader

Workday, Inc.; Boston (MA); Hybrid; USD 120,000 - 179,000; Full time

Job summary

Workday, Inc. is seeking a Healthcare Customer Success Manager to drive value for our Healthcare portfolio.

This role acts as the bridge between Professional Services and Production Services, ensuring customer wellbeing through monitoring health, programs, and escalation support. The position emphasizes domain expertise in Healthcare and SaaS delivery, with opportunities to influence adoption and satisfaction.

Qualifications

• 5+ years' experience managing Large Enterprise Client Relationships within the Healthcare Industry is required for extensive working in the health care industry.
• 5+ years experience in a Customer Success, Sales or software Consulting.
• 5+ years working with SaaS applications ideally experience working with Workday, Oracle, SAP, PeopleSoft or similar applications.

Responsibilities

• Portfolio & Relationship Management: Manage customer relationships across a Healthcare portfolio, serving as a trusted advisor to ensure long-term satisfaction and executive alignment.
• Product Strategy & Adoption: Act as a liaison between customers and Product Management to communicate the Workday roadmap, drive feature adoption, and align functionality with overall business needs.
• Escalation & Issue Resolution: Work directly with client PMs and executive leadership to prioritize, oversee, and resolve critical issues impacting satisfaction.
• Customer Success Planning: Develop tailored success plans that define critical success factors, key metrics, potential risks, and strategic recommendations.
• SaaS Implementation Oversight: Provide guidance and oversight during SaaS implementations, ensuring clients leverage Workday’s methodology and industry best practices.
• Product Expertise: Demonstrate deep competency across the Workday product suite, including HCM, Payroll, Financials, and Supply Chain for Healthcare.
• Advocacy & Engagement: Foster ongoing two-way communication, keep customers updated on process/procedural changes, and cultivate strong references for sales prospects.

Skills

Communication skills

Executive relationships

Cross-functional collaboration

Education

Bachelor degree or equivalent work experience; Business or technical degree preferred

Job description

Workday, Inc. is seeking a Healthcare Customer Success Manager to drive value for our Healthcare portfolio.

This role acts as the bridge between Professional Services and Production Services, ensuring customer wellbeing through monitoring health, programs, and escalation support. The position emphasizes domain expertise in Healthcare and SaaS delivery, with opportunities to influence adoption and satisfaction.