Senior Help Desk Technician - Windows & AD Expert

Rapiscan Systems, Inc.; Hawthorne, Northern (CA, KY); Hybrid; USD 103,155,000 - 109,326,000; Full time

Benefits offered by this job

Health plans

401(k) retirement plan

Health savings account

Disability insurance

Life insurance

AD&D insurance

Leave of absence programs

Voluntary benefits

Job summary

OSI Systems is seeking an experienced IT Help Desk professional in Hawthorne, CA to provide user support, manage incidents, and assist with deployments and system upgrades. The role requires 5+ years in help desk, desktop, network and server support, and strong Windows/AD skills.

The ideal candidate will work well in a team, communicate clearly, and manage multiple tasks with efficiency. Travel up to 15% may be required, and a focus on reliable, proactive service is essential.

Qualifications

• 5+ years combined help desk, desktop, network, and systems/server support experience required.
• Proficiency in Windows 11, Microsoft Office Suite, Active Directory, Azure AD troubleshooting skills required.
• Must be able to work in a team environment and collaborate.
• Excellent interpersonal skills required.
• Must have attention to detail, time management skills, be organized, and the ability to multi-task under pressure.
• Excellent written and oral communication skills are essential.
• Must be highly motivated, with a positive, can-do attitude.
• Excellent customer interaction skills are required.
• Ability to be a self-starter and finisher, capable of working with minimum supervision required.
• Must be able to lift desktops, laptops, monitors, printers and other IT related equipment weighing up to 25 lbs.
• Must be able to travel domestically on an as needed basis. Currently estimated at 10% -15% of the time.

Responsibilities

• Configure, maintain and provide computer support to all users to ensure they have the ability to work at all times.
• Provide support for all applications running on end-user computers and all hardware associated with the applications.
• Monitor trouble tickets system and respond to all trouble reports within established goals.
• Imaging, data wiping, asset control, and detailed ticket documentation.
• New hire deployments.
• PC refresh deployment.
• Help develop IT solutions to meet the business objective.
• Perform system upgrades and migrations.
• Perform hardware upgrades (memory installs, hard drive upgrades) as required.
• Assist other IT divisions with troubleshooting, support, and maintenance of on-premise IT services, servers, and specialized hardware.
• Work individually or with a team on new and existing equipment, hardware, and software upgrades.
• Work individually or with a team on new and existing equipment, hardware, and software upgrades.
• Provide solutions to meet client needs.
• Maintain Help Desk tracking software with up-to-date information on ticket progress.
• Contribute to operational documentation as required.
• Provide overview of hardware and software to users.
• Maintain, troubleshoot, and provide technical support for the end user community in a Windows Active Directory environment.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Skills

Team collaboration

Excellent communication

Attention to detail

Self-starter

Education

Associate's degree in IT or related

Bachelor's degree desired

Tools

Windows 11

Active Directory

Azure AD

Microsoft Office Suite

Job description

OSI Systems is seeking an experienced IT Help Desk professional in Hawthorne, CA to provide user support, manage incidents, and assist with deployments and system upgrades. The role requires 5+ years in help desk, desktop, network and server support, and strong Windows/AD skills.

The ideal candidate will work well in a team, communicate clearly, and manage multiple tasks with efficiency. Travel up to 15% may be required, and a focus on reliable, proactive service is essential.