On-Site IT Helpdesk Administrator: Windows & AD Expert

Batchelor & Kimball; Conyers (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Batchelor & Kimball in Conyers, GA is seeking an experienced IT Helpdesk Administrator to join our onsite IT team. You will troubleshoot and resolve helpdesk tickets, support employees from the shop floor to the CEO's office, and maintain user accounts in Active Directory.

The ideal candidate has strong knowledge of Windows 11, hardware issues, networking, and iOS devices, with at least 3 years in a helpdesk role. College IT degree is a plus; MSP experience is highly valued.

Qualifications

• High School Diploma or GED required.
• 3+ years of experience in a prior helpdesk role (required).
• Prior MSP experience is a huge plus.
• College degree in IT or related field is a plus.

Responsibilities

• Proactively monitor and manage the helpdesk ticket queue, taking ownership of support requests and ensuring timely resolution.
• Investigate complex technical problems, identify root causes, and implement solutions while maintaining clear communication with end users.
• Escalate issues when appropriate and collaborate with IT vendors and internal stakeholders to drive timely resolution of technical issues.
• Document troubleshooting steps, resolutions, and procedures to improve knowledge sharing and operational efficiency.
• Create, modify, and terminate user accounts in Active Directory and other business systems.

Skills

Windows 11

Hardware issues

ADUC

Network issues

Cisco Meraki

iOS/iPadOS

Communication

Problem solving

Prioritization

Windows Server

Education

High School Diploma or GED

College IT degree (preferred)

Tools

Active Directory Users and Computers (ADUC)

Job description

Batchelor & Kimball in Conyers, GA is seeking an experienced IT Helpdesk Administrator to join our onsite IT team. You will troubleshoot and resolve helpdesk tickets, support employees from the shop floor to the CEO's office, and maintain user accounts in Active Directory.

The ideal candidate has strong knowledge of Windows 11, hardware issues, networking, and iOS devices, with at least 3 years in a helpdesk role. College IT degree is a plus; MSP experience is highly valued.