Senior Help Desk Analyst

PRI Technology; Trumbull (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology services company in Trumbull, Connecticut, is looking for an IT Support Specialist to provide day-to-day support for Windows, hardware, and applications. You will be responsible for diagnosing issues, providing remote and onsite support, and collaborating with team members to maintain high customer satisfaction. Strong problem-solving skills, experience with software and hardware configuration, and familiarity with LAN/WAN networks are essential. The role also includes a rotating on-call schedule.

Qualifications

• Experience in configuring, installing, and maintaining hardware and software.
• Familiarity with producing documentation for user requests.
• Understanding of networking setup and maintenance.

Responsibilities

• Provide day-to-day support for Windows, hardware, and applications.
• Diagnose and service hardware and software issues.
• Work with the team to ensure customer satisfaction.

Skills

Problem solving

Configuring hardware

Remote support

Multitasking

Tools

Office 365

LAN/WAN networks

Windows operating systems

Job description

Responsibilities

• Day-to-day support of Windows, Hardware, Applications, general networking, and security devices
• Service and diagnosis of hardware and software
• Remote/onsite support
• Respond quickly to problems and demonstrate skillful problem solving
• Work with our team members to assure that the highest level of customer satisfaction and communication is always maintained
• Rotating after hours on call schedule

Qualifications

• Configuring, installation, and maintenance of software and hardware (such as: PCs, Macs, operating systems, system software, software applications, antivirus, printers, and displays)
• Producing detailed documentation of user requests and resolutions for all calls
• Problem solving methods and resolution
• Maintain and update routine information systems and programs
• Configuring, installation, maintenance, and diagnostics of LAN/WAN networks
• Experience with Office 365 and Office suite products
• Ability to multitask and resolve issues quickly