Senior Help Desk Technician — Secret Clearance, IT Support

General Dynamics Information Technology (GDIT); Tampa (FL); On-site; USD 32,000 - 44,000; Full time

Job summary

General Dynamics Information Technology (GDIT) in Tampa, FL, is seeking a seasoned IT Support professional to deliver Tier 0–III systems support for a high-visibility DoD program. The role focuses on incident response, escalation, and end-user support across hardware, software, and applications.

The position requires adapting to a fast-paced environment, with face-to-face support to military, civilian personnel, NATO partners, international students, and host nation civilians.

Qualifications

• 5+ years of related experience.

Responsibilities

• Provides polite, professional, and responsive customer service.
• Provides daily face to face support to US Military and Civilian personnel as well as NATO's Military, NATO Partner Nations, International Students and Host Nation Civilians.
• Provides first contact and incident resolution to customers with hardware, software, and application problems. Attempts to resolve as many incidents as possible during the first contact, or at Tier I. Efficiently escalates detailed incidents to higher Tier II or Tier III as required.
• Provides end-user software troubleshooting and support remotely.
• Provides follow-up actions with customers to ensure resolution of incidents or requests.
• Remotely configures and upgrades computer software.
• Provides guidance and work leadership to less experienced technicians and may have limited supervisory responsibilities.
• Comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support.

Skills

Active Directory Administration

Customer Support

Help Desk Support

Education

BA/BS degree

Tools

DNS

DHCP

Job description

General Dynamics Information Technology (GDIT) in Tampa, FL, is seeking a seasoned IT Support professional to deliver Tier 0–III systems support for a high-visibility DoD program. The role focuses on incident response, escalation, and end-user support across hardware, software, and applications.

The position requires adapting to a fast-paced environment, with face-to-face support to military, civilian personnel, NATO partners, international students, and host nation civilians.