Help Desk Technician – Military IT Support (Tier I)

General Dynamics Information Technology, Inc.; Florida; On-site; USD 32,000 - 44,000; Full time

Job summary

General Dynamics Information Technology, Inc. is hiring for a Tier 0–III systems support role at MacDill AFB, focusing on incident resolution, end-user support, and secure system administration.

The position requires DoD credentials, active Security Plus CE, and DoW 8570 alignment, with shift work including nights and weekends. The role emphasizes customer service excellence, cross-team collaboration, and adherence to policy standards.

Qualifications

• 5 years of experience required.
• BA/BS degree - may substitute additional years of experience.
• Must possess and maintain a Secret Clearance.
• Must meet DoW 8570 requirements and be eligible for IAT level II access upon hire for positions with elevated privileges.
• Requirements include possessing and maintaining active Security Plus CE certification and computing environment training certificate.
• Computing environment training must be completed within 2 weeks of being hired.
• Must have good team working skills since this position entails coordinating with many different work centers.
• Must have good and professional customer relationship skills.
• 2 + years of experience with common IT infrastructure services to include DNS, DHCP, and troubleshooting connectivity issues.

Responsibilities

• Provides polite, professional, and responsive customer service.
• Provides daily face to face support to US Military and Civilian personnel as well as NATO's Military, NATO Partner Nations, International Students and Host Nation Civilians.
• Provides first contact and incident resolution to customers with hardware, software, and application problems.
• Escalates detailed incidents to higher Tier II or Tier III as required.
• Provides end-user software troubleshooting and support remotely.
• Provides follow-up actions with customers to ensure resolution of incidents or requests.
• Maintains the integrity and security of systems.
• Maintains system documentation.

Skills

Customer service

Team coordination

Problem solving

Communication

Education

BA/BS degree

Tools

DNS

DHCP

IT infrastructure

Job description

General Dynamics Information Technology, Inc. is hiring for a Tier 0–III systems support role at MacDill AFB, focusing on incident resolution, end-user support, and secure system administration.

The position requires DoD credentials, active Security Plus CE, and DoW 8570 alignment, with shift work including nights and weekends. The role emphasizes customer service excellence, cross-team collaboration, and adherence to policy standards.